Dallas, Irving, TX

first I had to ralk to AI. Then to a second person, then to Elizabeth. Why couldnt AI transfer me to her, first, or better yet, no AI.

Tamara did an excellent job

I called full of anxiety but the information that Brandon provided, paired with its it's delivery, made me feel much better about my situation.

Professionalism

Erica took my call in a professional manner, answered all of my questions which were regarding the escrow of my account and pleasantly reassured me of my mortgage status along with the escrow. I greatly appreciate it her knowledge professionalism...

Estela was super kind and helpful. Appreciated her making my inquiry a quick solve!

Now were done

Here’s a clean, positive, and professional version for your second survey:I had a much better experience with the second representative, Harriet. She was kind, patient, and took the time to truly listen to my concerns. She made an effort to...

Here’s a polished, firm, and professional version you can use as a final survey comment:I am very dissatisfied with the level of customer service I received. The representative did not take the time to listen and instead immediately shifted...

NA none comforter issues