Dallas, Irving, TX

Very professional

Service was great. The website is kind of mid

Thank you for your help.

Ensure that Customer Service and Insurance Section have the same access to an individuals account details especially concerning newly transferred accounts. My Insurance Agency was about to cancel my Insurance due to lack of payment and not...

Alanna was professional and friendly, answered my questions and made sure I was satisfied before ending our call

LISTEN TO THE CUSTOMER.While I initially made the mistake of depositing into the wrong account, I didn't realize the resolution would be this complicated.Background: I have 14 properties, 3 mortgages with BSI and have recently changed insurance...

She did a good job. It just wasn't a particularly happy discussion

Be polite

submitted a help ticket well more than three days in advance to get help to move my payment payment date from the third to the 17th. But it took too long for someone to take care of it now I'm going to be short on my mortgage. Even though I...

Dylan understood everything an clarified me about the steps that I need to take. The only issue was the sound . I had hard time with the phone call sound.