Dallas, Irving, TX

She was pleasant and very knowledgeable and made my experience less stressful

Could have located the check I mailed in two weeks prior. Representatives showed no concern fo the importance of my issue. Business as usual attitude and no offer of additional assistance.

I've already made a ticket but i asked the rep to take my payment out on June 9 she put it for June 4 which caused me to be negative in my account and it was returned. that payment also included a $.42 payment that was not told to me that i...

Yoranne made sure my issue got handled. This was my second call and the previous rep didn't follow thru and put in my request as stated. Yoranne made sure it got handled. Thank you

Brandon was kind and explained things as we went along.

Got an answer to my question, which is why I called. Tamara was helpful.

Tamara understood my request and was able to quickly and professional resolve the issue.

MIS COMMUNICATION

Resolved issue very quickly.

Urusla was very professional - despite my problem not being completely resolved, she explained the best course of action. She was helpful and was very patient with all my questions.