Dallas, Irving, TX

I was hung up on at the end of the coversation. Have yet to hear back regarding the solution. was told it'd be escalated and i'd hear back soon. Still waitng for a week now on the request

Better follow up. Needing to get my situation handled soon and keep getting told it will be handled same day and issue has been escalated but have yet to get any info regarding my request. Keep getting told its "under review" and would be answered...

Nothing wrong with the Customer Care person, but the whole interface and interaction when there potentially is a catastrophic loss is unsettling and worrying. It's one thing to ask the procedures to set up monthly payments, but feeling that...

Quick process

Harriett was kind, professional and made an effort to make sure that all my questions were answered.

Estela was great. Answered my questions quickly and efficiently.

We got everything we asked for at this time.

Friendly, efficient.

all my questions were answered

My issue got resolved.