New American Funding - Rachel Brown

Name: New American Funding - Dallas, TX
Address: 18583 Dallas Pkwy Suite #160, Dallas, Texas, 75287
Telephone: +1-800-450-2010
Rating: 4.94

Consumer Direct | ILA

New American Funding - Dallas, TX

4.94

(87)

New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we ha... Show More

Mortgage

Mortgage Loan Officer

Contact Info

(800) 450-2010

Dallas, TX

https://www.newamericanfunding.com/mortgage_loans/rachelbrown/

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4.94

(87)

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4.94

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Rachel was quick to respond to emails and phone calls as needed. She made me aware of potential delays through the process which allowed me to follow up with the parties within the transaction to get answers to solutions.

Reply from Rachel Brown - New American Funding

November 20th, 2024 03:13 PM

Thank you, Tyler, for the positive feedback. It was truly a pleasure working with you and I'm thrilled to hear you felt well informed throughout the process. At New American Funding, we strive to keep our clients 'in the loop' to ensure a smooth...

Great communication skills! Suggested different scenarios to my clients.

Reply from Rachel Brown

November 1st, 2024 03:58 PM

I'm thrilled to hear that you had such a positive experience with me at New American Funding. It was a pleasure assisting you. I always aim to provide the best possible service and advice tailored to each client's unique circumstances. It's...

Rachel was always available day or night if I had questions or needed something. She went above and beyond throughout the duration of the loan generation to help me get what was needed and/or to accomplish what I was after. Friendly, kind,...

Reply from Rachel Brown

October 31st, 2024 02:34 PM

Josh, Thank you for choosing to work with me on your home loan for a second time! I appreciate your review and I can't wait to see the new house! Rachel

She was just first-class. She made everything extremely white glove.

Reply from Rachel Brown

October 17th, 2024 06:19 PM

It's always fantastic to hear feedback like this, Robert. I'm thrilled to know that my service met your expectations and you had a positive experience with New American Funding. It was a pleasure to assist you. If you need anything else in...

Thank you Rachel

Reply from Rachel Brown

October 5th, 2024 02:17 PM

I'm very glad to hear you're satisfied with the service, Jeromy. At New American Funding, we always strive to meet the needs of our customers. Your positive feedback means a lot. If there's anything else you need, feel free to reach out. Thank...

Rachel Brown is an exceptional loan officer. She is very knowledgeable, professional, and honest. She kept us advised every step of the mortgage process, explaining the reason for every obscure document requested. She was always quick to respond...

Reply from Rachel Brown

September 11th, 2024 01:01 PM

Kim, thank you for the opportunity to work with you once again on your new home financing. I am so grateful for your supportive, commendatory review. I do work very hard to provide the best overall experience for my customers and I truly appreciate...

Rachel was ALWAYS quick to respond to our questions and emails. Fantastic customer service!!!

Reply from Rachel Brown

September 9th, 2024 02:12 PM

I'm thrilled to hear that you had such a positive experience, Darrell! Your satisfaction is my top priority, and I'm delighted that my quick responses and dedication to customer service met your expectations. It was a pleasure working with...

Rachel is amazing!! So experienced and efficient, knows how to keep everything moving, keep track of all things at once and communicate well with her clients. She’s as good as it gets!!

Reply from Rachel Brown

August 8th, 2024 01:13 PM

Thank you so much, Lisa, for your kind words and the 5-star rating. I'm thrilled to hear that my efficiency and communication skills made a positive impact on your experience. It's always my goal to keep things moving smoothly and make sure...

Since I was first time home buyer didn't know what is needed and etc. But she help me along the way and made me feel I can ask any questions. Even when we made closing day early they are very supportive.

Reply from Rachel Brown

August 5th, 2024 12:54 PM

I'm incredibly grateful for your kind words, Akihiro! It was a pleasure to guide you through your first home buying experience and answer any questions you had along the way. I'm glad to hear that you felt supported, especially when we managed...

Every step to get there, was unique experience! Thanks a lot.

Reply from Rachel Brown

August 5th, 2024 12:23 AM

Jonathan, I am so excited to assist you in your first home purchase. How amazing was it that you qualified for our Pathway program and that you were able to obtain a $6,000 grant towards closing costs? Thank you for entrusting me and the team...