Waterstone Mortgage - Winter Park, FL
Winter Park, FL
At Waterstone Mortgage, we're dedicated to providing the best mortgage lending experience possible. We know that home purchases are often the largest investments our clients will make in their lifetimes, and we do everything in our power to... Show More
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Business Hours
Tues
9 AM to 5 PM
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
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Reviews from Web
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Excellent Communicators
Reply from Jo Dyess
March 29th, 2025 03:11 PM
I'm thrilled to hear that you found our communication excellent. It was a pleasure assisting you, and I appreciate your positive feedback. If you have any further questions or need assistance, please feel free to reach out.
Sue Botelho at Waterstone Mortgage NMLS #262520 has received a review with 5 star rating from Katlyn R
Reply from Owner
June 11th, 2025 07:26 PM
I'm thrilled to hear that you had a positive experience, Katlyn. It was a pleasure working with you, and I appreciate your trust in me and Waterstone Mortgage. If you have any further questions or need assistance in the future, please feel...
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They were awesome every step of the process and always made sure to answer all of my questions .
Reply from Sue Botelho at Waterstone Mortgage ...
March 29th, 2025 03:03 PM
I'm thrilled to hear that you found the process smooth and that all your questions were answered. It was a pleasure assisting you at every step. Thank you for your kind words.
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Casey McElroy
Slow responses, shortcuts on details, brat like phrases such as "as I told you" but it was a month ago among many other details. Repeatedly sent incorrect info on closing statements where last minutes changes are required. Had taxes, insurance...
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Reply from Mary Komondoros
March 24th, 2025 02:01 PM
Mace and Pamela, thank you for sharing your feedback. We regret that our service did not meet your expectations and caused unnecessary stress. It is our goal to provide the best service and communication throughout the entire transaction. When...
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for
Casey McElroy
Standby your self imposed deliverables
Reply from Mary Komondoros
March 24th, 2025 02:02 PM
Mace and Pamela, thank you for sharing your feedback. We regret that our service did not meet your expectations and caused unnecessary stress. It is our goal to provide the best service and communication throughout the entire transaction. When...
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Heather Calvo and her Waterstone Mortgage Corporation Team, start to finish, are amazing, competent, informative, timely, and an absolute pleasure to work with. I highly recommend Heather and her team for anyone pursuing a home mortgage.Scott...
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Reply from Owner
March 25th, 2025 12:00 AM
Thank you! It was such a pleasure working with you and Jackie.
Heather and her team were efficient, communicative and worked around the clock to get this deal done. They showed what customer service should always be. Thanks for everything!!
Reply from Heather Calvo
March 19th, 2025 04:15 PM
Thank you Elsa, It was a pleasure working with you. I hope yall love the condo.
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Waterstone Mortgage - Winter Park, FL
Exceptional customer service, Took the time to answer all of my questions. Made the whole process very easy.
Reply from Owner
January 8th, 2026 11:43 AM
Thank you for this 5-star review, Jahenein! Here at Waterstone Mortgage, the customer always comes first, and providing excellent customer service is our top priority. Thanks again.
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Waterstone Mortgage - Fort Walton Beach, FL
Waterstone Mortgage - Fort Walton Beach, FL has received a review with 5 star rating from Randy L
Reply from Owner
January 8th, 2026 11:45 AM
Thank you for the 5-star rating, Randy.
Great communication , attention to detail, and prompt responses to our questions.
Reply from Heather Calvo
March 19th, 2025 04:31 PM
Thank you! Enjoy the condo!
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About
At Waterstone Mortgage, we're dedicated to providing the best mortgage lending experience possible. We know that home purchases are often the largest investments our clients will make in their lifetimes, and we do everything in our power to make each venture memorable and enjoyable. We offer a wide array of unique loan products and we're experts at matching clients up with programs that fit their individual circumstances. When it comes to anticipating needs, answering questions, and providing updates on loan status, we're known for our responsiveness.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
2000
Time Zone
Eastern Standard Time (EST)
Disclaimer
Waterstone Mortgage Corporation (NMLS #186434) is headquartered in Brookfield, Wisconsin, and is a wholly owned subsidiary of WaterStone Bank SSB (NASDAQ: WSBF). Equal Housing Lender. All loan requests are subject to credit approval and program guidelines. Information published on this site should not be construed as legal advice or credit counseling. Waterstone Mortgage Corporation is not a licensed real estate broker. Any advertisement on this page is an advertisement for real estate financing only and should not be construed as an advertisement for the sale of real estate. Disclosures & Licenses: https://www.waterstonemortgage.com/policies/disclosures-licenses General Disclaimer: https://www.waterstonemortgage.com/policies/terms-conditions