Waterstone Mortgage - Winter Park, FL
Winter Park, FL
At Waterstone Mortgage, we're dedicated to providing the best mortgage lending experience possible. We know that home purchases are often the largest investments our clients will make in their lifetimes, and we do everything in our power to... Show More
Location & Business Hours
Business Hours
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM(Open now)
Fri
9 AM to 5 PM
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Reviews from Web
Sue Botelho at Waterstone Mortgage NMLS #262520 has received a review with 5 star rating from Nathan N
Reply from Owner
August 19th, 2026 02:08 PM
Thank you for the 5-star review!
Sue and Waterstome Mortgage made the loan process quick and easy for us, completely over email. No time was wasted, very clear instructions, and clear communication made for a pleasant experience.
Reply from Sue Botelho
August 19th, 2026 02:10 PM
Nathan, it was a pleasure working with you all and I'm so excited that you are now the proud owners of a vacation condo in Florida! Thank you for the review!
We had a very tight time frame to get our mortgage processed due to another lender backing out. Beth and her team exceeded our expectations and came through from us in the end. Great job! Amazing customer service. They even worked late nights...
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Reply from Beth Cherry
August 24th, 2026 01:52 PM
Charles, I'm pleased to hear that my team and I could exceed your expectations during such a tight time frame. Thank you for recognizing our commitment to customer service, including working late nights and weekends. I'm glad we could assist...
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Sue is a problem solver before it can become a problem. She does everything NOW, there is no prograstination or push it off for someone else to do.
I think Sue may be the best Originator in this area!
Reply from Sue Botelho at Waterstone Mortgage ...
August 19th, 2026 02:09 PM
I am so happy every time I work with you and Karen and so humbled by your kind words! Thank you so much and I hope this new home will be one in which you will make lots of memories! Enjoy!
Sue is awesome
Reply from Sue Botelho
August 19th, 2026 02:10 PM
Thank you, Karen! I hope you enjoy the new home and look forward to hearing all about the wonderful memories you will be making there!
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Smooth and extremely easy process from the beginning . I almost had to do nothing . found me the best deal and we are super happy with the outcome
Reply from Beth Mangum
August 17th, 2026 06:01 PM
This made my day, thank you so much! It's pretty rare for any of us to hear that our clients felt they had to do very little, but it's nice to know that we made this so simple and smooth for you. That's what it is all about!
Outstanding service and communication made it very easy to get my mortgage
Reply from Owner
August 20th, 2026 02:04 PM
Bradley, I appreciate your kind words about the service and communication you experienced. I'm glad we could make the mortgage process easy for you.
service and communication were outstanding throughout the entire process
Reply from Beth Cherry Team at Waterstone Mort...
August 12th, 2026 06:26 PM
Bradley, I'm grateful for your positive feedback about the service and communication. It was a pleasure assisting you throughout the process. If you have questions going forward, don't hesitate to let us know. Beth
for
The team was communicative and on top of things. Every step of the way things were taken care of correctly and efficiently.
Reply from Eric Putt
August 19th, 2026 03:50 PM
Cole, I'm pleased to hear that you found the team communicative and efficient throughout the process. Thank you for sharing your positive experience.
Very smooth process
Reply from Beth Cherry
August 19th, 2026 01:21 PM
Janet, I'm glad to hear that the process went smoothly for you. Thank you for sharing your experience!
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About
At Waterstone Mortgage, we're dedicated to providing the best mortgage lending experience possible. We know that home purchases are often the largest investments our clients will make in their lifetimes, and we do everything in our power to make each venture memorable and enjoyable. We offer a wide array of unique loan products and we're experts at matching clients up with programs that fit their individual circumstances. When it comes to anticipating needs, answering questions, and providing updates on loan status, we're known for our responsiveness.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
2000
Time Zone
Eastern Standard Time (EST)
Disclaimer
Waterstone Mortgage Corporation (NMLS #186434) is headquartered in Brookfield, Wisconsin, and is a wholly owned subsidiary of WaterStone Bank SSB (NASDAQ: WSBF). Equal Housing Lender. All loan requests are subject to credit approval and program guidelines. Information published on this site should not be construed as legal advice or credit counseling. Waterstone Mortgage Corporation is not a licensed real estate broker. Any advertisement on this page is an advertisement for real estate financing only and should not be construed as an advertisement for the sale of real estate. Disclosures & Licenses: https://www.waterstonemortgage.com/policies/disclosures-licenses General Disclaimer: https://www.waterstonemortgage.com/policies/terms-conditions