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Ruoff Mortgage - West Chester, OH

West Chester, OH

4.94

(1,421)

Mortgage

Mortgage Loan Officer

Contact Info

(513) 795-7592

West Chester, OH

https://www.ruoff.com/lending-centers/west-chester

Location & Business Hours

Business Hours

Wed

9 AM to 5 PM

Thu

9 AM to 5 PM

Fri

9 AM to 5 PM

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4.94

(1,421)

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5 Star

97%

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Dan was extremely knowledgeable and readily available for questions

Reply from Dan Farrell | NMLS# 143607 | Ruoff ...

February 16th, 2024 03:17 PM

I appreciate your kind words, Amy. It's great to hear that you found my knowledge and availability helpful during our time working together. I aim to provide the best service possible and your feedback is invaluable. Congratulations on your...

AJ did a great job. He was flexible with finding solutions for me during my loan process, and he got us to the closing table earlier than anticipated!

Reply from Owner

April 10th, 2024 02:55 PM

Justine - sorry for the delay on this reply. I just noticed you left me 2 reviews. I replied to the first one, but wanted to take the opportunity to reply to this one as well. Please never hesitate to reach out anytime with anything you may...

Quick closing, closing costs lower than anticipated, and AJ was very knowledgeable.

Reply from AJ Hodge | NMLS# 1045145 | Ruoff Mo...

February 15th, 2024 12:25 AM

I deeply appreciate your kind words and stellar rating, Justine! I know we had our hurdles, but I feel it was all for the best - in the end! I strive to make the lending process as efficient and beneficial as possible for clients. I am thankful...

Florence was incredibly attentive, knowledgeable, and reliable. I felt as though she was trustworthy, which was important to me for getting a mortgage.

Reply from Florence Lucas

March 11th, 2024 01:00 AM

Thank you so much for your kind words, Eric! I am honored to have been chosen to assist you and Katie. I am so glad you felt I was trustworthy; being a person of integrity is very important to me, and I hope my clients all feel that way. I...

Florence was incredibly attentive, knowledgeable, and reliable. I felt as though she was trustworthy, which was important to me for getting a mortgage.

Reply from Owner

March 10th, 2024 12:00 AM

Cody was absolutely amazing! He communicated well and was always available to answer questions. Clear and concise language and expectations made for a seamless transaction. We couldn’t be happier with the overall process.

Reply from Cody Coomer | NMLS# 1019463 | Ruoff...

February 5th, 2024 04:39 PM

Thank you, Karita! Thrilled the transaction went smoothly. You are a delight to work with, and I appreciate your kind words. By the way, go Bengals! If you have any future needs, I'm here to assist. Best wishes!

Made my first home buying experience a possibility

Reply from Florence Lucas | NMLS# 1901456 | Ru...

February 15th, 2024 03:50 PM

And I am SOOOOOOO happy for you!

Highly recommend working with Ruoff Mortgage for your home loan needs. Florence Lucas was extremely communicative and accessible. She answered all of our questions big and small and kept us in the loop throughout the whole process. She was...

Reply from Owner

February 3rd, 2024 10:35 AM

We are so grateful for your feedback, Katherine! It is heartwarming to know that you had a positive experience with our team, and that you found our app helpful. Florence is committed to providing excellent customer service, and we are always...

Great customer service! Quick to respond and answer questions. They also helped us navigate the painstaking probate process and all of the hiccups that came with it.

Reply from Owner

February 2nd, 2024 01:47 PM

Thank you for your positive feedback, Maddy! We're thrilled to hear that you had a great experience with our customer service team. We pride ourselves on being responsive and helpful throughout the mortgage process, including any challenges...

Justin and Devin were great to work with, told us exactly what we needed and were able to talk with updates at all times. The loan process and getting into our first home was super smooth and easy! We are new homeowners so they answered every...

Reply from Justin Epure

February 5th, 2024 04:18 PM

It was our pleasure to serve you! It is always our top priority at Ruoff Mortgage to make the loan process as smooth and easy as possible, especially for first-time homeowners. Your feedback is greatly appreciated and it's wonderful to know...

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About

At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Specialities

First Time Home Buyer

Conventional Loans

Refinance

Cash Out Refinance

FHA Loans

VA Loans

Renovation Loans

New Construction Loans

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Year Started

1984

Time Zone

Eastern Standard Time (EST)

Disclaimer

NMLS CONSUMER ACCESS

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