Ruoff Mortgage - Southwest Fort Wayne, IN
Fort Wayne, IN
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
Location & Business Hours
Business Hours
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
Sat
closed
View All days
Search Reviews
Search
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
The quality and quickness throughout the whole process was great!
Reply from Joel Scheer, Ruoff Mortgage
March 9th, 2026 08:54 PM
I sincerely appreciate your feedback and the 5-star review Naomi, thank you! I'm glad to hear that the process was efficient and met your expectations. Feel free to reach out at any time if I can be of assistance going forward.
Larry Dickey was very easy to work with at Ruoff Mortgage. The loan butler on the website was easy to navigate and it allowed me to see the steps completed and coming up to prepare documentation to submit. The loan process was very smooth and...
read more
Reply from Owner
March 17th, 2026 10:22 AM
I appreciate your detailed feedback, Charmin. It's great to know that the Loan Butler tool made navigation easier for you and helped facilitate a smooth process. Janeen and I are committed to ensuring customer satisfaction, and I'm glad we...
read more
There was very good communication with Larry & Janeen at Ruoff. I felt comfortable calling them for questions and advice. The whole process was very smooth and fast. Every step was thoroughly explained. This was a great company to work with...
read more
Reply from Larry Dickey Jr.
March 16th, 2026 07:46 PM
I'm pleased to hear that both Janeen and I could provide the communication and support you needed throughout the process, Charmin. It's important to me that you felt comfortable reaching out for any questions or advice. I'm glad the steps were...
read more
Joel was knowledeable, patient, and very efficient. He was always quick to respond and kind in his responses. We really enjoyed working with Joel and would recommend him to others as well!
Reply from Joel Scheer, Ruoff Mortgage
March 9th, 2026 08:48 PM
It's wonderful to hear that you found my approach helpful and efficient. I'm pleased that working together was a positive experience for you Aaron, and I'm grateful for your kind words! Should you have any further questions or if there's any...
read more
This is our 3rd mortgage with Joel and will be back again. Joel is available for questions whenever we needed. He was clear in communication, and gave accurate information. Very knowledgeable with the process in home ownership mortgage and...
read more
Reply from Joel Scheer, Ruoff Mortgage
March 9th, 2026 08:40 PM
Your feedback is greatly valued Adam - thank you! It’s satisfying to know that I could assist you effectively with your mortgage needs once again. Clarity and availability are priorities for me, and I'm glad this met your expectations.
Joel was so helpful and knowledgeable that this was the easiest of all the mortgages I've ever been thru.
Reply from Joel Scheer, Ruoff Mortgage
March 9th, 2026 06:02 PM
I'm grateful for your feedback Adam, and I'm pleased to hear that your experience felt seamless. Providing assistance by fully communicating our products and process is always my goal, so it's rewarding to know it made a difference for you!
Whether it was 4am-8pm Brenda would always awnser my questions! Even on her vaction!!!!!
Reply from Brenda Hermes, Ruoff Mortgage
March 10th, 2026 01:21 PM
Thank you so much Carson! It truly was a pleasure to work with you! Feel free to contact me anytime if you have any questions, or need anything in the future!
Sincerely,
Brenda
What I experienced as "excellent" was how easy it was to get in touch with Kevin and have questions answered quickly.
Reply from Kevin Pritchard
March 14th, 2026 04:03 PM
I'm pleased to hear that it was easy for you to reach out and get your questions answered promptly, Seth. Providing straightforward communication is something I prioritize. If you have any more questions or need further help, I'm always here...
read more
Very easy to work with! Clear communication from the first call. Would highly recommend working with Nick!
Reply from Owner
March 9th, 2026 06:19 PM
Thank you for the recommendation, Sam. I'm pleased to know that communication was clear from our first call, making the process easier for you. If you ever have further questions or need assistance, I'm here to help.
clear communication from the very begining. The portal was helpful to show what step you are at in the loan process as a first time home buyer. Overall will use Ruoff, and Nicholas, again in the future!
Reply from Nicholas Boucher, Ruoff Mortgage
March 9th, 2026 06:22 PM
It’s great to hear that the communication and the portal made your first home-buying experience smoother, Samuel. I'm pleased to know that you found these tools useful. I look forward to assisting you again in the future.
331–340 of 2108
About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 40 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
View All
Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
©2025 All Rights Reserved Licensing | Privacy | Contact Us