Ruoff Mortgage - South Bend, IN
South Bend, IN
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
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9 AM to 5 PM
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closed
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closed
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Reviews from Web
Helped us through a really rough purchase with others not wanting to cooperate.
Reply from Kristee Dampeer, Ruoff Mortgage
September 4th, 2025 02:47 AM
Navigating a challenging purchase process can indeed be taxing, and I'm glad I was able to assist you through it. I appreciate you sharing your experience, and it's gratifying to know I could help during a tough time. If there's anything further...
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Stephanie was AMAZING from start to finish! Every question was answered thoroughly and almost as soon as I asked. Updates were provided throughout the process online, via email, call or text. The BEST customer service I have ever received!!!...
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Reply from Owner
September 19th, 2025 11:49 PM
Thanks so much Keisha 🫶🏽🫶🏽 it was such a pleasure helping you with the purchase of your home! I wish you nothing but the best in this new chapter!!
Stephanie was AMAZING from start to finish! Every question was answered thoroughly and almost as soon as I asked. Updates were provided throughout the process online via call or text. The BEST customer service I have ever received!!! She is...
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Reply from Stephanie Moncayo, Ruoff Mortgage
September 3rd, 2025 03:39 PM
I'm pleased to know that the service I provided met your expectations. It's important to me to ensure all your questions are addressed promptly and thoroughly. Keeping you updated through multiple channels was my priority, and I'm glad it made...
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Jan Edwards, Ruoff Mortgage
Jan made everything super east to understand and she used great communication when she needed us to get something done and if we had any questions she was always more than willing to help.
Reply from Jan Edwards, Ruoff Mortgage
September 11th, 2025 04:49 PM
I'm glad to hear that you found the process easy to understand and appreciated the communication. If you ever have more questions or need assistance in the future, don't hesitate to reach out! Congratulations on purchasing your first home!!...
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My son told me about his experience with Stephanie and I thought there's no way anybody could get that good! Well, I was wrong! Stephanie's level of customer service, knowledge, positivity, personal interest was other worldly! She is an absolute...
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Reply from Stephanie Moncayo, Ruoff Mortgage
August 23rd, 2025 02:08 AM
Awwwwwe I’m soo extremely glad to hear this George! Thanks so much for your kind words. You and Jerry were such a joy to work with and I wish you guys the best in this new journey!
Excellent communication- regular, clear updates provided
Best experience possible. No regrets. Professional.
Reply from Owner
August 19th, 2025 12:58 PM
Thank you so much for saying this, Adam! I truly appreciate it and hope you two LOVE your new home. :)
We were treated well throughout the whole process. All communication was clear and from a perspective of genuinely wanting to make things work and making sure we understood the process. We we treated like family.
Reply from Lori Hiscock, Ruoff Mortgage
August 28th, 2025 12:45 PM
I'm really glad to hear that you felt well-treated and understood throughout the process, Adam. It's important to me that communication is clear and supportive, so you always feel like you're in good hands—like family. Your feedback truly means...
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Cory has a great attitude. Responded to all my texts & emails quickly. Answered all my questions. A good experience.
Reply from Cory Wilson, Ruoff Mortgage
September 11th, 2025 12:55 PM
It was great working with you Ramona! Thank you for taking time to fill out the survey.
If you need anything or have any questions, I'm always here for you.
I wish you nothing but the best in your new home!
for
Patrick Guibert, Ruoff Mortgage
Communication
Reply from Patrick Guibert, Ruoff Mortgage
August 26th, 2025 12:26 PM
Thank you, Anthony, for highlighting communication in your review. Keeping the lines open and clear is something I value greatly, and I'm pleased to hear it made a positive impact on your experience. If there’s anything more I can assist you...
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601–610 of 1881
About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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