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RWM Home Loans - Lubbock, TX
Empowering communities through homeownership
Lubbock, TX
RWM Home Loans is a family-owned community mortgage bank with over 3 decades of experience, proudly offering award-winning 5-star service to help clients nationwide achieve their home financing goals. We provide a wide variety of loan progr... Show More
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I was hoping for more communication as the buyers agent
Reply from Phebe Ellis-Roach
February 24th, 2025 10:25 PM
Thank you for your feedback, Rachel. I'm sorry to hear that you found the communication lacking during your process. At Thrive Mortgage, we aim to provide the best service to our customers and continually improve. I will take your feedback...
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She made it a very easy process!
Reply from Phebe Ellis-Roach
February 24th, 2025 10:25 PM
Thanks so much for your kind words Braxton! We have enjoyed helping you thru the process and are excited for you to own your first home. Have a great day!
From the initial contract thru closing date Phebe and her team were in constant communication with myself and customer. Any questions we had were answered very quickly and made us feel at ease. Once I turn a closing over the Phebe, I consider...
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Reply from Phebe Ellis-Roach
February 24th, 2025 10:25 PM
Thanks, Matt, for trusting us to help your clients and for the stellar review. We are always ready to help your customers reach their goals of homeownership.
Everyone was so helpful with the ensign. I could not have done it beyself!
Reply from Phebe Ellis-Roach
February 24th, 2025 10:25 PM
Thanks, Delsey for allowing us to help you with your goal of becoming a homeowner again. Your prompt response to our requests made our job easier. I hope you enjoy your new home.
Phebe is the best! If anyone can get it done, she can!! This was a difficult one but she got it done in record time. Thank you Phebe for all you hard work!!
Reply from Phebe Ellis-Roach
February 24th, 2025 10:25 PM
Thank you so much Nan for your kind words! It's been my pleasure helping your client with his mortgage. I'm glad I could be of service.
Phebe was great and was so helpful. We wouldn't have been able to have our dream home without her!
Reply from Phebe Ellis-Roach
February 24th, 2025 10:25 PM
Thanks so much DIanne for allowing my team and I to help you. I am excited for your family to have your new home to grow. Thanks so much.
I always have a great experience with Phebe. She communicates extremely well with me. My clients just didn't have the greatest experience. Just thought the communication was lacking and details were missed. I think it was partially from it...
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Phebe and her team were very helpful and made the whole process seamless.
Reply from Phebe Ellis-Roach
February 24th, 2025 10:25 PM
Thank you, Renee, for taking the time to leave such a glowing review of Thrive Mortgage and my services. It's our pleasure to provide an easy and stress-free experience, and I'm so glad to hear that we achieved that for you. I am blessed that...
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Communication was terrible. Lost trust they were keeping our information confidential. Placed third party, not related to our transaction, on email. Was not transparent and honest in interactions. Customer service was not a priority.
We have already communicated our concerns.
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About
RWM Home Loans is a family-owned community mortgage bank with over 3 decades of experience, proudly offering award-winning 5-star service to help clients nationwide achieve their home financing goals. We provide a wide variety of loan programs with flexible options and tailored consultations to meet the unique needs of homebuyers and homeowners. With competitive rates and a commitment to long-term financial success, we guide clients through every step of the homeownership journey. Schedule your free consultation today!
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
Disclaimer
Not all products are available in all states for all amounts. All mortgage applications are subject to underwriting guidelines and approval. This is not an offer of credit or a commitment to lend.
Equal Housing Lender.
Residential Wholesale Mortgage, Inc. dba RWM Home Loans is licensed by the CA Bureau of Real Estate #01174642 and the CA Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act. NMLS #79445