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RWM Home Loans - Lubbock, TX
Empowering communities through homeownership
Lubbock, TX
RWM Home Loans is a family-owned community mortgage bank with over 3 decades of experience, proudly offering award-winning 5-star service to help clients nationwide achieve their home financing goals. We provide a wide variety of loan progr... Show More
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First - my rating of my experience was and is not based upon Phebe and her team. The issues that I had were with the lender and the amount of hoops that had to be jumped through to secure this loan.Maybe it is just poor education on the understandings...
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Reply from Phebe Ellis-Roach
September 16th, 2025 02:27 PM
Jack, I appreciate you taking the time to provide your detailed feedback. It's clear that the process was challenging, and I understand how frustrating it can be dealing with the additional requirements and documentation asked by the lender....
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The mobile app and online platform was very convenient and steam lined the process for us.
All questions we had about uplaoding documents or items requested during the loan approval process were answered promptly.
Reply from Phebe Ellis-Roach
September 16th, 2025 02:27 PM
I appreciate your feedback, Jared. It's great to know that you found the mobile app and online platform convenient and helpful. I'm also glad to hear that your questions regarding document uploads were answered quickly. Ensuring a smooth process...
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Hailey was easy to work with and explained things well, especially since we were first time home buyers.
Communication and being able to meet the challenges that came with the sellers.
Reply from Phebe Ellis-Roach
August 26th, 2025 11:24 PM
Ivy, thank you for your review. I'm glad to hear that the communication and ability to navigate challenges with the sellers were part of your positive experience. Keeping things smooth and clear is always my aim, especially when unexpected...
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Phebe is extremely knowledgeable about a wide variety of loan programs and consistently goes above and beyond to keep everyone on track with what is needed and when. She is prompt, professional, and courteous in all communication, making the...
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Reply from Phebe Ellis-Roach
August 26th, 2025 11:25 PM
Charla, thank you for your wonderful feedback. I'm honored to have been your go-to mortgage loan officer through multiple home purchases. Knowing that my knowledge of loan programs and commitment to keeping things on track contributed to a...
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Phebe's was great to call us back every time we called with questions. She is a great person.
Reply from Phebe Ellis-Roach
August 26th, 2025 11:26 PM
Charles, thank you for your kind words. I’m really glad to hear that you appreciated my responsiveness and efforts to address your questions. Being available to support you during the process is important to me.
Phebe was very helpful!
Reply from Phebe Ellis-Roach
August 25th, 2025 04:29 PM
Hey Bill, thank you for your feedback. I'm glad to hear I could be of help throughout your experience. If there's anything more you need or any questions arise down the line, don't hesitate to get in touch. I'm here to assist whenever you need...
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The constant and consistent communication with what we needed to do to get the house
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Hailey was great for my first time home buying experienc. She answered all my questions and concern timely and professionall.
Outstanding communication throughout the mortgage loan process!
Reply from Phebe Ellis-Roach
August 2nd, 2025 09:53 PM
Randy, thank you for highlighting the communication aspect during your mortgage loan process. I believe that staying in touch is key to a smooth experience, so it’s wonderful to know it made a positive impact for you. Should you need anything...
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About
RWM Home Loans is a family-owned community mortgage bank with over 3 decades of experience, proudly offering award-winning 5-star service to help clients nationwide achieve their home financing goals. We provide a wide variety of loan programs with flexible options and tailored consultations to meet the unique needs of homebuyers and homeowners. With competitive rates and a commitment to long-term financial success, we guide clients through every step of the homeownership journey. Schedule your free consultation today!
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
Disclaimer
Not all products are available in all states for all amounts. All mortgage applications are subject to underwriting guidelines and approval. This is not an offer of credit or a commitment to lend.
Equal Housing Lender.
Residential Wholesale Mortgage, Inc. dba RWM Home Loans is licensed by the CA Bureau of Real Estate #01174642 and the CA Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act. NMLS #79445