P
PRK Austin, TX
Austin, TX
Our goal at Parkstone Mortgage, LLC, is to help your home financing journey be as simple and worry-free as possible. Our dedicated team of professionals will help guide you through the home financing process so you can join the thousands of... Show More
Location & Business Hours
Business Hours
Mon
8:30 AM to 5 PM
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
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Reviews from Web
She was very kind.
Reply from Crystal Ramsey
March 29th, 2024 04:19 PM
I appreciate your positive feedback. Your satisfaction is my priority and I'm glad that I was able to make your experience a positive one. I look forward to working with you again in the future. Thanks for the 5-star review!
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CT Hancock
C.T. kept in constant contact with updates throughout the process. he was trustworthy and I felt I was in good hands. he thoroughly explained the process, what to expect, and costs along the way.
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Chris patiently explained many process steps and proposed useful ideas to move the mortgage acceptance process forward.
Reply from Chris So
March 27th, 2024 09:07 PM
I'm truly grateful for your kind words. Your feedback reassures me that my efforts to guide my clients through the mortgage process in a clear and efficient manner are indeed beneficial. I'm thrilled that my suggestions were helpful in advancing...
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for
CT Hancock
👍🏾👍🏾👍🏾
Reply from CT Hancock
August 8th, 2024 02:54 PM
Thanks for the thumbs up and 5-star rating!
Very helpful
Reply from Crystal Ramsey
March 26th, 2024 08:38 PM
Thank you for the kind review!
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PRK Austin
Great communication and support. Only negative was missing locking in our interest rate slightly lower due to an out of office illness.
Reply from Susan Thomas
March 27th, 2024 08:34 PM
Thank you for your feedback. I'm sorry for any inconvenience caused due to my time out of office; ensuring you receive the best possible interest rate is always our aim. I sincerely apologize if this was not the case during my absence. We strive...
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PRK Austin
We were blessed to work with Ms. Susan Thomas, she put herself into our shoes and recommended the next steps. She was always available in the odd house to resolve any queries.
Reply from Susan Thomas
March 27th, 2024 08:42 PM
I'm absolutely thrilled to hear your positive feedback! Your kind words mean a lot to me. Being available and supportive to my clients is always my priority. Thank you for the highest rating, I truly appreciate it. If you have any more queries...
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PRK Austin
Susan is the best loan officer I have ever dealt with. Always prompt, excellent communicator, always available, polite and professional, friendly and happy and supportive and always positive. From the start, she’s always available and even...
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Reply from Susan Thomas
March 27th, 2024 06:50 PM
Thank you so much for your kind words. I'm delighted that you had a positive experience. I strive to be available and supportive for my clients at all times and I'm glad to hear that it was of help to you. Rest assured, I'll continue to provide...
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Chris was a nice person to work with and was very friendly. Throughout the process we could have used a little more guidance on the process. Especially with the not-so-great title/closing experience.
Crystal was very accommodating and understanding regarding our frustration with all the the little things the VA kept asking from us.
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About
Our goal at Parkstone Mortgage, LLC, is to help your home financing journey be as simple and worry-free as possible. Our dedicated team of professionals will help guide you through the home financing process so you can join the thousands of happy homeowners who have trusted Parkstone Mortgage with their home financing.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
1992
Time Zone
Central Standard Time (CST)
Licenses
- NMLS# 2065952
Gallery
Disclaimer
TEXAS RESIDENTS: Consumers wishing to file a complaint against a mortgage banker or a residential mortgage loan originator licensed in Texas should complete and send a complaint form to the Texas Department of Savings and Mortgage Lending (SML): 2601 N. Lamar Blvd., Suite 201, Austin, TX 78705; Tel: 1-877-276-5550. Information and forms are available on SML’s website: www.sml.texas.gov