Crystal Ramsey
RMLO | NMLS# 979820
Our goal at Brightland Mortgage Services, Ltd., is to help your home financing journey be as simple and worry-free as possible. Our dedicated team of professionals will help guide you through the home financing process so you can join the t... Show More
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Nothing else to say Crystal and the team made this seamless and painless as possible .
Reply from Crystal Ramsey
September 29th, 2026 07:28 PM
So glad our team could make the process feel seamless and as stress-free as possible. Thank you for trusting us!
Crystal and her team went above and beyond to help us purchase our home!
Reply from Crystal Ramsey
September 29th, 2026 08:58 PM
Thank you so much! We loved being able to help you through this journey and get you into your new home. Congratulations!
Throught out the process, I got response for her on time for all my queries. So patient and detailed answers helped us to decide with the loan process quicker. Thanks for the help and meeting us during the signoff. Pleasant experience.
Reply from Crystal Ramsey
September 25th, 2026 05:28 PM
It was such a pleasure helping you through the process! I’m glad I could answer your questions and help you feel comfortable with each decision along the way. Getting to meet you in person at signing was the perfect way to wrap everything up....
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Friendly, helpful, and awesome to work with !
Crystal and her team are amazing! Always willing to answer questions and worked quickly if I ever needed anything. she made the process so simple!
Crystal was a pleasure to work with. She answered all of my questions in a timely mannsd manner and was very patient.
There was great communicat throughout the process. Crystal was very knowledgable and it was great working with her.
Everything
Reply from Crystal Ramsey
June 19th, 2026 07:10 PM
Glad to hear this! Thank you for your 5-star review.
I Just want to state that any low marks are not on crystal at all. This all stemed from the issues we had with Veronica. I lost all confidence in Veronica on the first day when she sent an email getting my wife's name wrong. Things like this...
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Reply from Crystal Ramsey
June 9th, 2026 08:39 PM
Thank you for your feedback and for your kind comments regarding my role in your transaction. I am truly sorry that your overall experience did not meet your expectations. I understand how frustrating it can be to receive repeated requests...
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Veronica should not be employed. She is awful. Our experience with this team was horrid. They were not timely about any part of this process. After signing documents to close, I was forced to sit in the closing office for FOUR hours waiting...
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Reply from Crystal Ramsey
June 9th, 2026 08:30 PM
Thank you for taking the time to share your feedback. I am truly sorry for the frustration and delays you experienced throughout your closing process. I understand how disappointing it must have been to spend hours waiting on closing day, especially...
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About
Our goal at Brightland Mortgage Services, Ltd., is to help your home financing journey be as simple and worry-free as possible. Our dedicated team of professionals will help guide you through the home financing process so you can join the thousands of happy homeowners who have trusted Brightland Mortgage with their home financing.
Products & Services
Mortgage Loan Officer
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Year Started
1992
Time Zone
Central Standard Time (CST)
Licenses
- NMLS# 305339
Disclaimer
TEXAS RESIDENTS: Consumers wishing to file a complaint against a mortgage banker or a residential mortgage loan originator licensed in Texas should complete and send a complaint form to the Texas Department of Savings and Mortgage Lending (SML): 2601 N. Lamar Blvd., Suite 201, Austin, TX 78705; Tel: 1-877-276-5550. Information and forms are available on SML’s website: www.sml.texas.gov