Crystal Ramsey
RMLO | NMLS# 979820
Our goal at Brightland Mortgage Services, Ltd., is to help your home financing journey be as simple and worry-free as possible. Our dedicated team of professionals will help guide you through the home financing process so you can join the t...... Show More
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There was great communicat throughout the process. Crystal was very knowledgable and it was great working with her.
Everything
I Just want to state that any low marks are not on crystal at all. This all stemed from the issues we had with Veronica. I lost all confidence in Veronica on the first day when she sent an email getting my wife's name wrong. Things like this...
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Reply from Crystal Ramsey
June 9th, 2026 08:39 PM
Thank you for your feedback and for your kind comments regarding my role in your transaction. I am truly sorry that your overall experience did not meet your expectations. I understand how frustrating it can be to receive repeated requests...
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Veronica should not be employed. She is awful. Our experience with this team was horrid. They were not timely about any part of this process. After signing documents to close, I was forced to sit in the closing office for FOUR hours waiting...
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Reply from Crystal Ramsey
June 9th, 2026 08:30 PM
Thank you for taking the time to share your feedback. I am truly sorry for the frustration and delays you experienced throughout your closing process. I understand how disappointing it must have been to spend hours waiting on closing day, especially...
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Crystal was very helpful and responsive when I had questions along the way. I felt like I was informed the whole way through the process and closig was super easy and smooth.
Loved Crystal, she was so helpful and encouragin. I have already referred a friend!
Crystal made the entire home loan process smooth, stress-free, and professional from start to finish. Buying a home can be overwhelming, but she guided me through every step with patience, expertise, and outstanding communication. She was always...
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We had a very quick closing which required fast work & long days by the Brightland team. The communication was great in every aspect. Thank you for all the great work & patience in getting this done. Definately would recomend Brightland Mortgage...
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Reply from Crystal Ramsey
May 28th, 2026 09:58 PM
I'm glad to hear that you appreciated the quick closing and effective communication. It was a pleasure assisting you, and I'm grateful for your recommendation of Brightland Mortgage. Thank you for your kind words.
Amazing team ... very helpful thanks to everyone
Reply from Crystal Ramsey
May 25th, 2026 04:22 PM
Thank you for the kind words and the 5 stars! It was a pleasure working with you, and we truly appreciate your trust.
Crystal is easy to work with and made sure we were always informed. She made sure to guide us on every step and is easy to communicate with. Overall a great experience
Reply from Crystal Ramsey
May 21st, 2026 12:47 PM
I enjoyed working with you. Thanks for the great feedback.
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About
Our goal at Brightland Mortgage Services, Ltd., is to help your home financing journey be as simple and worry-free as possible. Our dedicated team of professionals will help guide you through the home financing process so you can join the thousands of happy homeowners who have trusted Brightland Mortgage with their home financing.
Products & Services
Mortgage Loan Officer
Search Rank ScoreLearn More →
333
/850
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Year Started
1992
Time Zone
Central Standard Time (CST)
Licenses
- NMLS# 305339
Disclaimer
TEXAS RESIDENTS: Consumers wishing to file a complaint against a mortgage banker or a residential mortgage loan originator licensed in Texas should complete and send a complaint form to the Texas Department of Savings and Mortgage Lending (SML): 2601 N. Lamar Blvd., Suite 201, Austin, TX 78705; Tel: 1-877-276-5550. Information and forms are available on SML’s website: www.sml.texas.gov