Ruoff Mortgage - Plymouth, IN
Plymouth, IN
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
Location & Business Hours
Business Hours
Tues
9 AM to 5 PM
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
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Reviews from Web
Thank You for
Reply from Steve Hissong, Ruoff Mortgage
October 24th, 2025 04:02 PM
I'm glad I could assist you, Heather. If there's anything more you need, feel free to reach out. Thank you for choosing Ruoff Mortgage!
Early in the process there was long waits (around a week) between communication, requiring follow up emails to request an update . Closing costs changed three times in the final 24 hours before closing and ended up being around $1,000 higher...
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Reply from Jessica Prater, Ruoff Mortgage
June 26th, 2025 08:59 PM
Thank you for your feedback, Cassandra. I apologize for the delays in communication during the initial stages of the process. I understand that the changes in closing costs were frustrating, and I am committed to ensuring a more seamless experience...
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Made process easy and understandable.
Reply from Steve Hissong, Ruoff Mortgage
October 24th, 2025 04:02 PM
I'm pleased to hear that the process was easy and understandable for you. It was a pleasure assisting you, and I appreciate your feedback.
Jess was great! She went above and beyond for me!
Reply from Jessica Prater
May 26th, 2025 03:13 PM
I'm thrilled to hear that you had a positive experience, Amanda. It was a pleasure to assist you, and I'm glad I could go above and beyond to meet your needs. Thank you for your kind words!
Excelente y atento en
Reply from Jessica Prater, Ruoff Mortgage
May 15th, 2025 04:47 PM
Thank you, Jose! I am sure it is a great feeling to now own the house you have been living in. Congratulations!
We Really appreciated everyones flexibility Responding to our questions, after normal business hours, and helping us on weekends to help us start the mortgage process on our house . Thank you
Reply from Steve Hissong
May 12th, 2025 03:07 PM
We are delighted to hear about your positive experience with Steve Hissong and our team at Ruoff Mortgage. We strive to be flexible and responsive to our clients' needs. Thank you for your kind words, and we are pleased to have been able to...
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Great communication thoughout the process. To top it off if all happened in a timely manner.
Thank you!
Reply from Steve Hissong, Ruoff Mortgage
October 24th, 2025 04:02 PM
I'm thrilled to hear that you had a positive experience with great communication and timely service. Thank you for choosing Ruoff Mortgage, Shayn!
Everything
Reply from Jessica Prater, Ruoff Mortgage
April 21st, 2025 01:29 PM
Thank you so much for the 5 Stars, Jeff! I really enjoyed working with you and excited for you to make your new home yours. The lake and wildlife will be beautiful to watch throughout the seasons. Enjoy!
Everyone was extremely easy to work with
Reply from Jessica Prater
April 21st, 2025 01:30 PM
Kevin & Gwen, thank you for the nice review. It was a pleasure working with you over the months on your house hunt. I hope you enjoy your time back in Indiana! :)
Very informative and went the extra step to help us figure out all the information needed for the loan. She was super nice and professional. I will highly recommend to anyone that is looking for a loan.
Reply from Owner
August 6th, 2025 04:11 PM
Caitlyn, thank you for the Google review!
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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