Waterstone Mortgage - Overland Park, KS
Overland Park, KS
At Waterstone Mortgage, we're dedicated to providing the best mortgage lending experience possible. We know that home purchases are often the largest investments our clients will make in their lifetimes, and we do everything in our power to... Show More
Location & Business Hours
Business Hours
Tues
9 AM to 5 PM
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
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Reviews from Web
There were multiple times where Valerie seemed confused or something similar. And it leaves a poor taste in my mouth that she thought the entire day before my closing was actually two days before my closing. So I didn't get final documents...
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Reply from Shawn Chappell
November 25th, 2025 08:22 PM
Mary, thank you for bringing these issues to my attention. I apologize for any confusion or stress experienced during the process, especially regarding the timing of your closing documents and discrepancies you noticed. It's important that...
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Shawn is kind and helpful and completely nonjudgemental in a process that has always felt invasive and mildly demeaning. Shawn did not make Us feel that way at all.
Reply from Shawn Chappell
November 24th, 2025 04:13 PM
Kristin, I appreciate you sharing your experience. It’s important to me that you felt respected and at ease throughout the process. If there's anything more I can do for you, please let me know.
Shawn was over the top amazing to work with as we purchased our first investment property. The knowledge he shared from his years of experience were invaluable in helping us feel confident moving forward.
Shawn was over the top amazing in giving us confidence and working knowledge as we purchased our first investment property. He took lots of extra time to share his years of knowledge and give us a leg up as we looked at financing options and...
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Reply from Shawn Chappell
November 21st, 2025 04:32 PM
Lauren, thank you for your feedback. I'm glad I could provide you with the confidence and information needed as you ventured into purchasing your first investment property. Taking the time to share insights and help you explore financing options...
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Shawn and Valeria were both amazing with great communication. We are very appreciative of their hard work.
Reply from Shawn Chappell
November 20th, 2025 08:50 PM
I'm glad to hear you appreciated the communication and efforts from Valeria and me, Julian. Your acknowledgment means a lot to us. If you have any questions or need further assistance, feel free to reach out.
Shawn was a great communicator! Anytime we would reach out with questions he would get back to us very quickly and clearly explain everything to us. He worked very hard to earn our business when there were a few hiccups in the beginning and...
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Reply from Shawn Chappell
November 20th, 2025 06:58 PM
Debra, I'm grateful for your feedback. It's important to me that communication is clear and prompt, so I'm glad to know you felt supported throughout the process. Navigating those initial challenges together was a key focus and I'm pleased...
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Shawn was a great communicator and did a great job of working with us to get us our loan. Would definitely recommend him and would be happy to work with him in the future if the opportunity presents itself.
Reply from Shawn Chappell
November 20th, 2025 06:49 PM
I appreciate the kind words, Russell. I'm pleased to know that my communication and efforts met your needs during the loan process. Your recommendation means a lot, and I'd be happy to work with you again if the opportunity arises. If you have...
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Shawn explained everything in as many phone calls, in person meetings or emails as it took to make sure we understood every part of the process along the way.
Reply from Shawn Chappell
November 19th, 2025 07:14 PM
Thank you for sharing your experience, Jessica. I'm pleased to hear that my efforts to thoroughly explain each part of the process were helpful. Ensuring you felt informed every step of the way was a priority. If you have any further questions...
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Jason and team were excellent at every turn. Willing to talk me through every scenario and able to execute quickly when things needed to get done. 10/10, would recommend.
Reply from Jason Knobbe
November 17th, 2025 04:01 PM
I'm grateful for your recommendation, Kyle. It's encouraging to know that you found our assistance thorough and timely. Should you have any more questions or need help in the future, I'm here to support you.
Cassie is awesome. She is very personable, well informed, very helpful and knowledgable. Cassie is wonderful to work with and always available to help. We couldn't have asked for a better person to help us through our mortgage experience. Thank...
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Reply from Cassie Stephenson
November 10th, 2025 05:36 PM
Thank you so much for the opportunity to help you get into your new home. I hope you are able to make many great memories there and enjoy being closer to your family!
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About
At Waterstone Mortgage, we're dedicated to providing the best mortgage lending experience possible. We know that home purchases are often the largest investments our clients will make in their lifetimes, and we do everything in our power to make each venture memorable and enjoyable. We offer a wide array of unique loan products and we're experts at matching clients up with programs that fit their individual circumstances. When it comes to anticipating needs, answering questions, and providing updates on loan status, we're known for our responsiveness.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
2000
Time Zone
Central Standard Time (CST)
Disclaimer
Waterstone Mortgage Corporation (NMLS #186434) is headquartered in Brookfield, Wisconsin, and is a wholly owned subsidiary of WaterStone Bank SSB (NASDAQ: WSBF). Equal Housing Lender. All loan requests are subject to credit approval and program guidelines. Information published on this site should not be construed as legal advice or credit counseling. Waterstone Mortgage Corporation is not a licensed real estate broker. Any advertisement on this page is an advertisement for real estate financing only and should not be construed as an advertisement for the sale of real estate. Disclosures & Licenses: https://www.waterstonemortgage.com/policies/disclosures-licenses General Disclaimer: https://www.waterstonemortgage.com/policies/terms-conditions