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Norwalk in Downey, CA

Norwalk, Downey, CA

Downey, CA
4.97
(437)
Company Logo
Golden Empire Mortgage, Inc. is a privately held, full-scale mortgage banker with more than 75 retail branches throughout California, Arizona, Oregon and Washington. Family owned, GEM Mortgage division, offers a wide array of mortgage produ...... Show More
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Overall Ratings
4.97
(437)
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Reviews from Web
  • I
    Irene S
    Pico Rivera, CA
    Posted on April 21st, 2026 08:02 AM
    Rene was always available to answer any questions , even on Sundays
    Reply from René Arauz- GEM Mortgage
    April 21st, 2026 11:39 PM
    HI Irene ! I'm glad to hear that my availability was helpful to you. It's important to me that my clients feel supported throughout the refinancing process. Thank you for your kind words and for trusting me with your refinancing needs. I remain...
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  • G
    Guadalupe A
    Bellflower, CA
    Posted on April 6th, 2026 06:39 PM
    Rene was extremely helpful and very informative it was a pleasure working with him
    Reply from René Arauz- GEM Mortgage
    April 6th, 2026 08:31 PM
    Thank you , Lupita. Your kind words are appreciated ! Very happy for you and Ralph. The Bellflower home was worth the wait. I remain at your service. Blessings !
  • R
    Ralph T
    Bellflower, CA
    Posted on April 2nd, 2026 01:20 PM
    Rene Arauz was great. He explained everything so that you can understand what is happening. He gives you updates as soon as he finds out. All around a great help and a very genuine and great person.
    Reply from René Arauz- GEM Mortgage
    April 2nd, 2026 05:26 PM
    Thank you for your kind words, Ralph ! You and Lupita were a pleasure to work with. Very happy that the right home became available at the best possible moment. I remain at your service. Blessings !
  • O
    Ozzy G
    Posted on March 24th, 2026 09:01 PM
    On behalf of the Guerrero family I would like to extend a huge thank you Rene, for all your help and guidance during the purchase of our first home! I appreciate your willingness to take the time to get to know me and answering all of my questions...
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    Reply from Owner
    March 27th, 2026 02:30 AM
    I'm grateful for your thoughtful feedback, Usvaldo. It was my pleasure to assist you and Veronica in purchasing your first home. I'm glad that I could help ease any anxieties and provide honest, clear answers to your questions. Thank you for...
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  • U
    Usvaldo G
    Tehachapi, CA
    Posted on March 24th, 2026 08:59 PM
    On behalf of the Guerrero family I would like to extend a huge thank you Rene, for all your help and guidance during the purchase of our first home! I appreciate your willingness to take the time to get to know me and answering all of my questions...
    read more
    Reply from René Arauz- GEM Mortgage
    March 27th, 2026 02:31 AM
    I'm grateful for your thoughtful feedback, Usvaldo. It was my pleasure to assist you and Veronica in purchasing your first home. I'm glad that I could help ease any anxieties and provide honest, clear answers to your questions. Thank you for...
    read more
  • N
    Non S P
    Posted on March 14th, 2026 04:25 AM
    René Arauz- GEM Mortgage has received a review with 5 star rating from Non S P
    Reply from Owner
    March 27th, 2026 02:31 AM
    Thank you.
  • D
    Daniel J
    Los Angeles, CA
    Posted on March 14th, 2026 04:24 AM
    Rene made himself available to us every step of the way and consistently went above and beyond our expectations. He played an important role in making the home-buying process as smooth and stress-free as possible.Throughout the entire process,...
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    Reply from Rene' Arauz
    March 17th, 2026 09:54 PM
    It's great to know that I could play a part in making your home-buying experience smooth and stress-free, Daniel. I'm glad I could assist you with professionalism and provide clear guidance whenever needed. Your kind words mean a lot to me,...
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  • A
    Anthony B
    Paramount, CA
    Posted on March 12th, 2026 04:06 PM
    orking with my loan officer was an excellent experience from start to finish. They were professional, responsive, and took the time to clearly explain every step of the process. Their dedication and attention to detail made everything smooth...
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    Reply from René Arauz- GEM Mortgage
    March 12th, 2026 04:16 PM
    I'm glad to hear that your experience was excellent, Anthony. It's important to me that every step of the process is clear and stress-free for my clients, and I'm pleased that was your experience. Thank you for your recommendation. I remain...
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  • L
    Luis C
    Posted on March 5th, 2026 02:21 PM
    Rene is amazing , he explains everything so thoroughly. My experience was more than Great. Im very happy to have worked with Rene.
    Reply from Owner
    March 12th, 2026 04:18 PM
    Luis, it's great to know that you had such a positive experience. I'm pleased to know you appreciated the detailed explanations throughout the process. Wishing you , Ana and your family all the best moving forward! I remain at your service...
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  • L
    Luis C
    Huntington Park, CA
    Posted on March 5th, 2026 02:20 PM
    Rene is amazing , he explains everything so thoroughly. My experience more than Great Im very happy to have worked with Rene.
    Reply from Rene' Arauz
    March 9th, 2026 07:06 PM
    I'm really pleased to hear that you had such a positive experience, Luis. It was a pleasure working with you and I'm glad I could help ensure everything was clear and straightforward for you. Thank you for your feedback, and I wish you all...
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  • 10 of 437
    About
    Golden Empire Mortgage, Inc. is a privately held, full-scale mortgage banker with more than 75 retail branches throughout California, Arizona, Oregon and Washington. Family owned, GEM Mortgage division, offers a wide array of mortgage products with a focus on quality, compliance, and unmatched customer service. In 2016, the company is on track to fund in excess of $2 billion in mortgages and for each of the past four years has been recognized as one of the Top Mortgage Bankers in America and 50 Best Companies to work for by Mortgage Executive Magazine. Golden Empire Mortgage was founded in 1987 and is based in Bakersfield, California.
    Products & Services
    Mortgage Loan Officer
    FHA Home Loan
    VA Home Loan
    Jumbo Home Loan
    Mortgage Refinance

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