Northwest Arkansas, Rogers, AR
A Higher Standard of Lending
Rogers, AR
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
Sat
closed
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Reviews from Web
The professionalism that Charlie and his staff exhibited through the whole process excellant!!
Reply from Charlie Platt
August 18th, 2025 07:35 PM
Thank you, Margaret, for your kind words about my team and me. It's wonderful to know that our professionalism made a positive impact on your experience. I'm committed to providing excellent service throughout the entire process. If you have...
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Northwest Arkansas
Erica was always very quick to respond to any questions i had. she's very professional and really good at what she does. i would recommend her to anybody! she's a huge help and always very nice. it was a pleasure working with her.
Reply from Erica Medlock
August 18th, 2025 10:19 AM
Sherman, thank you for your kind words and recommendation. I'm thrilled to hear that you found my responsiveness and professionalism helpful during your experience. It was truly a pleasure to work with you as well, and I'm glad I could assist...
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Northwest Arkansas
Smooth transaction.
Reply from Erica Medlock
August 17th, 2025 11:11 AM
Michelle, thank you for your concise yet kind words. I'm glad to hear that your transaction was smooth, as ensuring a seamless experience is always my goal. If you ever need any assistance in the future, feel free to reach out.
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Mr. Krause is always available, always thinking of every solution to every problem and presenting any option that might be viable. He views the borrower as his chief responsibility, and he makes everything as seamless as it can possibly be,...
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Reply from David Krause
August 11th, 2025 03:05 PM
Thank you, John, for sharing your experience. I’m happy to know that you felt supported and that my commitment to finding solutions helped make the process seamless for you. Taking care of your needs and addressing any challenges is always...
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David is always great. We have worked with him multiple times and have also taken a great referral from him when we moved out of state temporarily. Recently, he helped us finance a relatively complicated rehab mortgage, with multiple snags...
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Jennifer's attention to detail and over all care for helping people to make dreams come true. She is a master of lending and knows just how to get the job done efficiently.
Reply from Jennifer Langhover
August 11th, 2025 03:27 PM
Thank you very much, Jason, for your thoughtful review. I'm delighted that you felt my attention to detail and care were evident while working with you. Helping people achieve their dreams is truly rewarding for me, and it's great to know my...
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Northwest Arkansas
She was always available and helped every step of the process. She took the time to explain things, sometimes even twice because I still didn't understand. I couldnt have asked for someone better .
Reply from Erica Medlock
August 8th, 2025 02:31 PM
I enjoyed working with you both so much! Thank you for the kindest review. :)
Fast response time! Clear information! Super responsiveness!
Reply from Charlie Platt
August 11th, 2025 01:17 PM
Kyle, I appreciate your feedback! It's great to hear that you found the response time and provided information clear and prompt. Ensuring you have a smooth, responsive experience is always my goal. If there's anything more I can do for you...
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Sammy Arellano
Sammy Arellano at Highlands Residential Mortgage truly saved the day. Just a week before closing, my original lender dropped the ball, but Sammy stepped in and got everything back on track. He was professional, responsive, and made the entire...
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Reply from Sammy Arellano
August 8th, 2025 10:19 AM
I'm truly glad I could step in when you needed support, Logan, and that the process felt smooth and stress-free for you. It’s great to hear that my dedication and knowledge made a difference and helped get things back on track. If there's ever...
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Jennifer was on top of everything.
Reply from Jennifer Langhover
August 7th, 2025 12:12 PM
Thank you, Amy, for your kind words. I'm pleased to know that you felt I was on top of everything throughout the process. It's important to me to provide attentive and thorough service. If there's ever anything more you need or any questions...
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191–200 of 2564
About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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