New American Funding - Federal Way, WA

Federal Way, WA

4.93

(2,472)

Mortgage

Mortgage Loan Officer

Contact Info

(206) 333-4552

Federal Way, WA

https://www.newamericanfunding.com/branches/federalway

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4.93

(2,472)

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5 Star

96%

4 Star

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1 Star

Having the paperwork correct would have made it better and quicker. We received documents with the wrong address, emails requesting earnest money that had already been paid, emails wanting us to approve a draw on a loan we didn't have long...

Reply from Cory Alderman - New American Fundin...

November 21st, 2024 09:38 PM

Hi Gayla, I'm truly sorry to hear about your experience. We strive to provide exceptional service and it's clear we missed the mark in your case. Your frustrations are completely valid as the issues you mentioned are not up to our normal standards....

Easy to get in touch with, ask questions and get detailed quick responses.

Reply from New American Funding - Gina Layton

July 17th, 2025 03:52 PM

Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.

We had a great experience with NAF recently. Great communication and service plus she anticipated and secured a great interest rate. We highly recommend Laura and NAF.

Reply from Owner

February 4th, 2025 12:00 AM

Thom, thank you so much for the amazing review. It was a great pleasure to assist you with your purchase. Wishing you the very best always! L. Wells

Communication, attention to detail, reliability. Brandi and her associates made us feel like family and the entire process was smooth

Reply from Brandi Heinemeyer

November 8th, 2024 06:26 PM

I'm so glad to hear that you felt like family and that the process was smooth, Sebastian. Communication, attention to detail, and reliability are all values my team and I hold highly at New American Funding. Your positive feedback means the...

People, service, knowledge, availability

Reply from Laura Wells - New American Funding

November 18th, 2024 03:31 PM

Thank you so much for your 5-star review, Thomas! We are thrilled to hear you are satisfied with our service and had a positive experience at New American Funding. Your comments about our team, service, knowledge, and availability are greatly...

We loved working with Cory. He was available to answer any questions we had throughout the process. Would definetly work with Cory again.

Reply from Cory Alderman - New American Fundin...

November 15th, 2024 04:27 PM

Thank you so much for your glowing review, Sarah! I'm delighted to hear that you felt well-supported throughout the process. Your positive feedback means a lot to me. Don't hesitate to reach out if you need assistance in the future. Looking...

Brandi Heinemeyer is the entire reason we chose New American Funding for our home refinance. She is so very personable, knowledgable, and kind! We have referred our friends to her service and can't sing her praises enough. She makes a confusing...

Reply from Brandi Heinemeyer

November 8th, 2024 06:27 PM

Hello Crystal, thank you so much for the kind words and the glowing review. I'm thrilled to hear that you had such a positive experience with the refinancing process. It was a pleasure assisting you and I'm glad I could make the process easier...

Shawna was super helpful from start to finish, when it came to answering our questions, receiving our documents, moving our loan forward, and everything between. She went over and above to help us be successful in our house purchasing endeavor...

Reply from New American Funding - Shawna Cloug...

March 14th, 2025 09:09 PM

Peter, I'm so thrilled to hear that your experience with me and New American Funding was a positive one. Your feedback means the world to me! It was truly a pleasure assisting you with your home purchase journey. I'm glad that I was able to...

Jake was helpful, down to earth, and willing to explain things we didnt immediately understand. Nice that he met us at the signing at the title company.

Reply from Jake VanCleave - New American Fundi...

November 13th, 2024 04:27 AM

Hi Cindy, I appreciate your kind review and the fantastic rating. I am glad I was able to help you understand the process and meet your needs. It was a pleasure meeting you at the title company for the signing. Looking forward to serving you...

Friendly, available and knowledgeable folks!

Reply from Laura Wells

November 3rd, 2024 04:27 AM

I'm absolutely delighted to hear about your positive experience, Victoria. Here at New American Funding, we aim to provide friendly, readily available help, and solid expertise. Your kind feedback motivates us to continue offering the best...

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About

New American Funding is a leading mortgage lender and servicer dedicated to providing exceptional home loan solutions to individuals and families across the United States. With a strong commitment to customer service, innovation, and integrity, we strive to make the dream of homeownership a reality for all. As a direct lender, New American Funding has the flexibility to offer a wide range of loan programs, including Conventional, FHA, VA, USDA, and Jumbo loans. We utilize cutting-edge technology and industry-leading tools to streamline the application and approval process, making it faster, more efficient, and transparent for our customers. Our mission is to help our customers achieve their dreams.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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