New American Funding - Federal Way, WA

Federal Way, WA

4.93

(2,472)

Mortgage

Mortgage Loan Officer

Contact Info

(206) 333-4552

Federal Way, WA

https://www.newamericanfunding.com/branches/federalway

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4.93

(2,472)

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5 Star

96%

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1 Star

Great communication and on time closing.

The people I dealt with at New American were entirely unprofessional. My wife and I have credit scores over 800 and more than adequate income for the loan we wanted, but these people ghosted us: I've never experienced anything like it when...

Reply from Owner

January 9th, 2026 08:54 AM

Hi Dan. Were sorry for the less than par service. We checked our branches pipelines here in Central Oregon and was unable to locate a file with your name. That makes us assume you were either dealing with a different branch or even a corporate...

This was by far the longest mortgage process I've ever experienced.

Reply from Cory Alderman

November 30th, 2024 03:09 PM

Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.

Everyone made the experience of buying a home go very smoothly. We were very blessed to have you all help us along the way.

Reply from Brandi Heinemeyer - New American Fu...

November 15th, 2024 06:45 PM

I'm so glad to hear that your home buying experience went smoothly, Stephanie! It was truly a pleasure to assist you. Your kind words and high rating mean a lot to me and the entire team at New American Funding. We're here to help if you have...

Brandi is fantastic, super communitive, and great at addresing potential issues before they ever become an issue.

Reply from Brandi Heinemeyer - New American Fu...

November 15th, 2024 06:46 PM

Thank you so much for the high rating and kind words, Gergen! It's my goal to keep my clients informed and address any potential issues proactively. I'm glad to hear that you appreciated this about my service. Looking forward to working with...

Brandi was exceptional to work with. She was extremely knowledgeable, friendly, and communicated with us in a manner that was easy to understand. She is a tremendous asset to the company.

Reply from Brandi Heinemeyer - New American Fu...

November 14th, 2024 07:30 PM

Thank you so much for your kind words, Larry. I'm delighted to hear that you had such a positive experience and I was able to make things easy for you to understand. Your feedback is greatly appreciated and it was truly a pleasure working with...

Every aspect was Grea!

Reply from Brandi Heinemeyer

November 14th, 2024 07:31 PM

Thank you so much, Reba. It is truly my pleasure to help in any way that I can. I hope that you enjoy your lovely new home in the sunshine!!

Having someone to so prepared and ready to help me out whenever I called was very helpful during this process. I'm new to the buying a home this is my first time and everything was explained until I understood it and I liked that.

Reply from New American Funding - Gina Layton

July 17th, 2025 03:52 PM

Jacob, I'm thrilled that your first home buying experience with New American Funding was a positive one, and that I could be of help. It's so important to fully understand the process, and I'm glad I could explain everything to your satisfaction....

Went very smoothly!

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About

New American Funding is a leading mortgage lender and servicer dedicated to providing exceptional home loan solutions to individuals and families across the United States. With a strong commitment to customer service, innovation, and integrity, we strive to make the dream of homeownership a reality for all. As a direct lender, New American Funding has the flexibility to offer a wide range of loan programs, including Conventional, FHA, VA, USDA, and Jumbo loans. We utilize cutting-edge technology and industry-leading tools to streamline the application and approval process, making it faster, more efficient, and transparent for our customers. Our mission is to help our customers achieve their dreams.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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