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New American Funding - Fairfax, VA
Fairfax, VA
New American Funding is a leading mortgage lender and servicer dedicated to providing exceptional home loan solutions to individuals and families across the United States. With a strong commitment to customer service, innovation, and integr... Show More
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Lack of communication entire process top to bottom.
No care for customer what's so ever!
Reply from Jeff Green
June 3rd, 2026 05:50 PM
We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ********************* as we would like to address your concerns.
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Jeff was great at communicating and responded almost immediately to any of my questions, his knowledge and kindness made this process so much less stressful for a first time home buyer !!
Reply from Jeff Green
May 19th, 2026 05:33 PM
It was an absolute pleasure serving you Kristen! I am glad I was able to help and look forward to being a resource for you into the future! Congrats on your home!
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Every one was polite and professional, communication was smooth and all questions were answered.
Reply from Paulo Garcia
August 4th, 2026 05:10 PM
Thank you, Jonathan, for sharing your experience. I'm glad to hear that you found the team polite and professional and that communication was smooth. If you ever have more questions or need assistance in the future, please don't hesitate to...
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easy to work with and made the transaction smooth
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IT WAS AMAZING SERVICE
Reply from Paulo Garcia
August 4th, 2026 05:10 PM
Thank you, Leonardo, for your kind words. I'm pleased to know you had a great experience with the service. If you ever need further assistance, I'm here to help.
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Jeff has always reached out to me for anything needed to move forward. Calls , messages,emails.
he worked hard even in Beto his meetings he got back to me step by step.
Thank you Jeff
Reply from Jeff Green
April 14th, 2026 02:18 PM
Sanoun, I'm grateful for your kind words and glad to hear that my communication and efforts have been helpful in your process. It's important to me to be available and supportive every step of the way. Thank you for taking the time to share...
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Jeff was communicative and got me a good deal. Appreciated his help.
Reply from Jeff Green
April 6th, 2026 03:03 PM
Joshua, I'm glad to hear that you appreciated my communication and the deal we secured. Your feedback is important to me, and I'm pleased I could assist you effectively. Thank you for sharing your experience!
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The communication was great and I felt secure through the whole process.
Reply from Paulo Garcia
August 4th, 2026 05:10 PM
I appreciate your feedback, Liseth. I'm glad to know that the communication met your expectations and that you felt secure throughout the process. If you ever have any other concerns or questions, please feel free to reach out.
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The information that is very important to accelerate the proces was asked in a clear manner. Nothing is prefect, in fact, at the end of the approval process there was a delay, possibly due to email issues, but it got straightened out.
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Reply from Jeff Green
March 26th, 2026 04:54 PM
I appreciate your detailed feedback, Elmer. It's important to me to provide clear communication, and I'm glad that most of the process went smoothly for you. I apologize for any delay at the end, and I'm pleased we could resolve the issue quickly...
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I have been an agent for 25 years. You cannot go wrong having Paulo as your loan officer
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About
New American Funding is a leading mortgage lender and servicer dedicated to providing exceptional home loan solutions to individuals and families across the United States. With a strong commitment to customer service, innovation, and integrity, we strive to make the dream of homeownership a reality for all. As a direct lender, New American Funding has the flexibility to offer a wide range of loan programs, including Conventional, FHA, VA, USDA, and Jumbo loans. We utilize cutting-edge technology and industry-leading tools to streamline the application and approval process, making it faster, more efficient, and transparent for our customers. Our mission is to help our customers achieve their dreams.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
Disclaimer
NMLS Consumer Access © 2026 New American Funding, LLC. All Rights Reserved.
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing