New American Funding - Charlotte, NC
Charlotte, NC
New American Funding is a leading mortgage lender and servicer dedicated to providing exceptional home loan solutions to individuals and families across the United States. With a strong commitment to customer service, innovation, and integr... Show More
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Daniel Solis
See prior response. Local NAF personnel were helpful, but underwriting and processing were unsatisfactory. I work in consumer lending myself and was very surprised at how poorly the process went.
Reply from Daniel Solis
April 28th, 2026 01:52 PM
Thank you for your feedback
We sent you the property's sale price several times. Although it was corrected for documentation in the past, the same error remained until the end, which affected the estimated closing time. If this had been addressed from the start, the issue...
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Reply from Oscar Reto
May 7th, 2026 02:28 PM
Eliana, I appreciate you bringing this to my attention. I'm sorry for the inconvenience caused by the repeated error with the property's sale price. Please reach out to me directly so we can address any remaining concerns and ensure a smoother...
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Was professional snd responsive .
James Young was instrumental in helping us with our move from Indiana to North Carolina. He made what could’ve been a stressful experience feel seamless and manageable. Throughout the entire process, James guided us step-by-step and kept us...
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Reply from Owner
May 7th, 2026 12:00 AM
I'm glad to hear that your move from Indiana to North Carolina went smoothly. It's important to me to ensure that the process feels manageable, especially when relocating from another state. Thank you for your kind words, and I'm pleased that...
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James Young was instrumental in helping us with our move from Indiana to North Carolina. He made what could’ve been a stressful experience feel seamless and manageable. Throughout the entire process, James guided us step-by-step and kept us...
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Reply from Owner
May 4th, 2026 02:25 PM
I'm glad to hear that your move from Indiana to North Carolina went smoothly. It's important to me to ensure that the process feels manageable, especially when relocating from another state. Thank you for your kind words, and I'm pleased that...
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James and his team!!
Reply from James Young
May 4th, 2026 06:44 PM
Maryam, thank you for the positive feedback! I appreciate your support and am glad that my team and I could assist you.
The team starting with Diana she always responded, gave you such a professional assistance as well as very knowledgable. Always on top of every issue needed clarification. We enjoyed working with her.
Reply from Oscar Reto
July 18th, 2026 03:04 PM
Elia, I'm grateful for your feedback and glad to hear that working with Diana and the team was a good experience for you. It’s wonderful to know that her professionalism and knowledge made a positive impact. If you need any further assistance,...
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Thoughtful, informative and intentional with every guest. He's knowledgeable and because of his experience and ability he's able to get customers across the finish line.
for
Very helpful!
Reply from Scott Walton
April 29th, 2026 02:12 PM
I'm glad you found my assistance helpful, Scott! If you need anything else, don't hesitate to reach out.
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When I was about to give up with purchasing my home, because the other company couldn't get us approved with a VA loan, I contacted Mr. Cooper and it was as smooth as melted butter 😂. He got it done in no time flat.
Henry Mason
Reply from David Cooper
April 28th, 2026 06:36 PM
Henry, I'm pleased to hear that I could assist you smoothly with your VA loan approval when you were facing challenges with another company. It's great to know the process felt effortless for you. If you have any further questions or need help...
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About
New American Funding is a leading mortgage lender and servicer dedicated to providing exceptional home loan solutions to individuals and families across the United States. With a strong commitment to customer service, innovation, and integrity, we strive to make the dream of homeownership a reality for all. As a direct lender, New American Funding has the flexibility to offer a wide range of loan programs, including Conventional, FHA, VA, USDA, and Jumbo loans. We utilize cutting-edge technology and industry-leading tools to streamline the application and approval process, making it faster, more efficient, and transparent for our customers. Our mission is to help our customers achieve their dreams.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
2003
Time Zone
Pacific Standard Time (PST)
Disclaimer
NMLS Consumer Access © 2026 New American Funding, LLC. All Rights Reserved.
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing