New American Funding - Broadview Heights, OH

Broadview Heights, OH

4.74

(1,775)

Mortgage

Mortgage Loan Officer

Contact Info

(234) 259-5911

Broadview Heights, OH

https://www.newamericanfunding.com

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4.74

(1,775)

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5 Star

86%

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Chris Luberger was easy to talk to. Always available, and was there to help me when Alicia couldn't. He was very patient considering the way everything went.His experience at his job definitely shows and I will be referring my Daughter to NAF...

Reply from Chris Luberger

January 6th, 2026 04:07 PM

I appreciate your kind words, Ruth. I'm glad to hear that you found communication easy and that I could assist when needed. It’s great to know my experience was beneficial to you throughout the process. Thank you for considering recommending...

It's not Joseph. It's your company in general once it gets to underwriting. It's never prompt and the communication based on the underwriters is awful.

Alex kept us informed on the progress of our loan, He was cordial, friendly and very knowledgeable. He was great to work with!!

Reply from Alex Brunton

January 2nd, 2026 06:28 PM

It's fantastic to know that you felt well-informed throughout the loan process and appreciated my approach. Ensuring that you have a seamless and transparent experience is important to me. Should you have any more questions or need assistance...

They both made the process very timely, efficently and smoothly.

Reply from Matthew Kleiner

January 2nd, 2026 03:58 PM

I'm pleased to hear that the process was timely and efficient for you, Ronald. Ensuring a smooth experience is always my priority. If there's anything else I can assist you with now or in the future, don't hesitate to reach out. Thank you for...

Wanted it more for me than I could expect

Reply from New American Funding - James Floren...

December 23rd, 2025 04:18 PM

Nikie, it was a pleasure working with you. Wishing you and your family the very best! Thank you.

Being able to purchase a home was a dream come true. I had no clue I had the buying power!! Tony was wonderful to work with.

Reply from Tony Collier

January 2nd, 2026 06:12 PM

I'm truly glad to hear that purchasing your home was such a fulfilling experience, Amy. It's always rewarding to help clients uncover their potential, and I'm pleased that I could assist you in realizing your dream. If you have any future questions...

Loan processor should have better communication, and clear emails . I know we live in the era that no one likes to talk on the phone , but if that is the case , then the emails should be clear and consistent. Multiple times expectations set...

Reply from Reginald Matthews

January 2nd, 2026 04:49 PM

I appreciate your feedback and understand how important clear communication is throughout the loan process. Your thoughts are invaluable in helping me improve my services, ensuring future interactions meet your expectations. Feel free to reach...

They were helpful

Reply from Reginald Matthews

January 1st, 2026 02:35 PM

I'm glad to hear you found my assistance helpful, Stanley. If there's anything further I can do to support you or answer more questions, please don't hesitate to reach out. Thank you for your feedback!

Both Tim and Sherry were more that accomadating with me. I am very happy with the professionalism they have and the way they helped me through this refinance. I was looking at a couple of companies and I chose this one because of Tim. He was...

Reply from Tim Brack

January 1st, 2026 09:25 PM

It's great to know that you felt well-supported during your refinance process, Mark. I'm glad that my assistance made a difference for you and that you found the experience professional and accommodating. Thank you for choosing to work with...

Matt and Andrew were both very communicative and punctual with everything. Matt was especially helpful to me with explaining the steps and certain questions I had. Highly recommend them.

Reply from Matthew Kleiner

December 31st, 2025 08:59 PM

Logan, I appreciate your recommendation and feedback. It's great to hear that you found my communication helpful and that I could address your questions effectively. If more questions arise or if there's anything else you need in the future,...

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About

New American Funding is a leading mortgage lender and servicer dedicated to providing exceptional home loan solutions to individuals and families across the United States. With a strong commitment to customer service, innovation, and integrity, we strive to make the dream of homeownership a reality for all. As a direct lender, New American Funding has the flexibility to offer a wide range of loan programs, including Conventional, FHA, VA, USDA, and Jumbo loans. We utilize cutting-edge technology and industry-leading tools to streamline the application and approval process, making it faster, more efficient, and transparent for our customers. Our mission is to help our customers achieve their dreams.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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