New American Funding - Broadview Heights, OH

Broadview Heights, OH

4.74

(1,771)

Mortgage

Mortgage Loan Officer

Contact Info

(234) 259-5911

Broadview Heights, OH

https://www.newamericanfunding.com

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4.74

(1,771)

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5 Star

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Unfortunately, my experience working with Bob on this transaction was extremely disappointing and, in my opinion, fell well below the level of communication and professionalism I expect from a lender.Communication throughout the transaction...

Get someone who knows what she is doing.

Everything was communicated properly and in a timely manner!

Reply from Aerian Brannon

September 28th, 2026 03:02 PM

Hannah, I'm pleased to hear that everything was communicated properly and in a timely manner. At New American Funding, we strive to provide clear and efficient service. If you have any further questions, feel free to reach out.

Better communication, less paper checks and mail delivery as now I'm getting late fees fir oaymebts payments not yet received

Reply from Ken Ferguson

September 17th, 2026 04:36 PM

Caitlynn, I appreciate your feedback and I'm sorry to hear about the issues with communication and payment processing. I'll look into improving these areas to prevent late fees in the future. Please feel free to reach out directly so I can...

Great team at

Reply from Aerian Brannon

September 28th, 2026 02:50 PM

Justin, I'm glad you had a positive experience with the team at New American Funding. If there's anything else I can assist you with, please don't hesitate to let me know.

Excellent communication. Prompt with returning calls and answering questions. Knowledgeable and easy to work with. Did a great job keeping me up to date with everything thoughout the process.

Reply from New American Funding - Michael Troi...

September 16th, 2026 05:42 PM

Thank you, Nancy! I'm pleased that my communication and responsiveness were helpful to you. It was a pleasure working with you throughout the process, and I'm grateful for your kind words. Wishing you many happy years in your new home. Best...

I had a great experience working with him on a recent transaction! He was incredibly friendly, helpful, and knowledgeable throughout the entire process. His communication was excellent—he was always very responsive and kept me informed every...

Willard would answer my questions about the process.

Reply from Willard Chubb

September 24th, 2026 01:31 PM

Melanie, I'm glad I could help address your questions about the process. At New American Funding, ensuring you feel informed and supported is important to me.

Mark and his team made the entire home-buying process so much easier than we expected. They were knowledgeable, responsive, patient with all of our questions, and kept us informed every step of the way. We always felt like we were in good hands,...

Reply from Mark Evans

September 23rd, 2026 02:06 PM

I'm so pleased to hear that you felt well-supported throughout the home-buying process, Shelby. At New American Funding, we strive to provide knowledgeable and responsive service, and I'm glad my team and I could meet your expectations. Thank...

The communication during the process was very important to me your willingness to work and let me respond in my time as well as yours was very instrumental in this being such a good experience

Reply from Joseph Longo

September 22nd, 2026 03:13 PM

Robin, I'm pleased to know that the communication and flexibility during the process made for a good experience. At New American Funding, I strive to ensure every client feels comfortable and supported throughout their journey. Thank you for...

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About

New American Funding is a leading mortgage lender and servicer dedicated to providing exceptional home loan solutions to individuals and families across the United States. With a strong commitment to customer service, innovation, and integrity, we strive to make the dream of homeownership a reality for all. As a direct lender, New American Funding has the flexibility to offer a wide range of loan programs, including Conventional, FHA, VA, USDA, and Jumbo loans. We utilize cutting-edge technology and industry-leading tools to streamline the application and approval process, making it faster, more efficient, and transparent for our customers. Our mission is to help our customers achieve their dreams.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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