Ruoff Mortgage - Muncie, IN
Muncie, IN
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
Location & Business Hours
Business Hours
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
Sat
closed
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Reviews from Web
Communication was clear, quick, and knowledgable. It made the experience easy and stress free.
Reply from Owner
August 3rd, 2026 02:32 PM
Nicholas, I appreciate your feedback. I'm glad to hear that the communication made your experience easy and stress-free. If there's anything else I can assist you with, please let me know.
Communication was clear, quick, and knowledgable. It made the experience easy and stress free.
Kayla Kreigh, Ruoff Mortgage has received a review with 5 star rating from Alexis V
Reply from Owner
August 3rd, 2026 02:01 PM
Thank you for the perfect rating, Alexis. I appreciate your support and am here if you need anything in the future.
We are first time home buyers and Kayla was there to answer our questions and guided us in the right direction every step of the way I was very pleased with how nicely and respectfully everyone treated us, it was a breath of fresh air .
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Reply from Kayla Kreigh
July 31st, 2026 03:59 PM
Alexis, thank you for sharing your experience. I'm glad I could help guide you through your first home buying journey and that you felt treated with respect and kindness. If you have any more questions or need further assistance, feel free...
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Everything was done in a timely manner. I wish I was given a more dumbed down version of things as a first time homebuyer. I feel like I was confused at several instances on terminology and what to expect.
Kayla was amazing, highly recommend using Kayla as your loan officer. She is very polite and well educated with the home buying process. Even after we closed she has reached out to make sure everything was fine. She even brought us our 1st...
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Reply from Owner
July 26th, 2026 06:42 PM
Jacob, thank you for your kind words. I'm pleased to hear you felt supported throughout the process and enjoyed the personal touch with the junk drawer container. If you ever need further assistance, please don't hesitate to reach out.
Kayla was amazing, she was fast to get back with us regarding every question we had. She gave advice on how to get certain things done and made sure we was working and getting everything needed prior to the deadline!
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Reply from Kayla Kreigh
July 25th, 2026 03:09 PM
Jacob, I'm grateful for your kind words. It's wonderful to hear that you found my advice helpful and that the communication met your expectations. If there's anything more I can assist you with, please feel free to reach out.
Smooth as butter
Reply from Kayla Kreigh
July 25th, 2026 03:07 PM
Nicolas, I appreciate your feedback! I'm happy to hear that the process went smoothly for you.
Clayton was amazing throughout this process! He is super knowledgeable and communicated all of the steps and what to expect at each stage. Clayton was very quick to answer any question my husband or I had. The process was smooth and easy and...
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Reply from Owner
July 27th, 2026 02:33 PM
Thank you for your kind words, Katelyn. I'm pleased to know that I could provide clear communication and make the process smooth and easy for you and your husband. If you have any more questions or need further assistance, please feel free...
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Clayton was very informative and made the process as smooth and easy as possible. He was quick to answer any question my husband and I had. He communicated all of the steps and what to expect at each stage. Overall, Clayton made the experience...
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Reply from Clayton Wright
July 24th, 2026 03:21 PM
Thank you for your kind words, Katelyn. I'm grateful to hear that I could make the process smooth and easy for you and your husband. If you have any more questions or need further assistance, don't hesitate to reach out.
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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