Mason-McDuffie Mortgage, Pasadena, CA
Pasadena, CA
At MasonMac, you are guaranteed to work with an experienced loan officer and support staff. No call centers, no 800 numbers, no robotic phone systems, no barriers between your loan officer and our executive team, and an operations staff wor... Show More
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Bill Nazur
Stressful, more than unpleasant. Lack of communication was a big factor.
Reply from Mason-McDuffie Mortgage
March 13th, 2022 08:41 PM
Hi Barsha, thank you for taking the time to provide your feedback - we'll use it to get better! While we strive to deliver a 5 star experience and as you can see from other reviews, we hit the mark far more often than not, we understand that...
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for
Frank was always available and had great communication and answered all
My questions and was always there to help
Reply from Frank Magana
March 3rd, 2022 06:35 PM
Thank You so much for those kind words Alicia. It was a pleasure working with you and I am so happy for you. Many Blessings in your new home!
for
Bill Nazur
You made everything easy it was an absolute pleasure to work with you.
Reply from Bill Nazur
February 13th, 2022 08:18 PM
Raymond, the pleasure was all mine! Congratulations on the first home!!!
for
Bill Nazur
Bill Nazur was just super helpful and very friendly throughout the whole process in purchasing our new home.
Reply from Bill Nazur
February 13th, 2022 08:19 PM
Caroline, Mahalo!!
It is easy to be super helpful and friendly with great people! Thank you for the honor of being able to help you.
for
Bill Nazur
He is extremely knowledgeable, experienced, and current with the latest market changes. It was also reassuring that he was always a phone call/text/email away with an answer or a solution.
for
Good communication, sympathetic explanations of challenges and emotional aspects of the process.
Reply from Frank Magana
February 8th, 2022 06:58 PM
Thank You so much for those kind words Natalie. It was a pleasure working with yu and David. I am so happy for you and your family. Many Blessings in your new home!
for
Frank is knowledgeable, attentive, courteous to the fact that I work full time so personal business while at work sometimes has to wait. Frank is always available to answer any question and provide information to clarify or explain something....
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Reply from Frank Magana
February 8th, 2022 07:00 PM
Thank You so much for those kind words Sue. It's always a pleasure working with you. You are always so Proactive and you make my job very easy. Please call me with any questions.
for
Communication was absolutely great.
Every step was well explained and planned accordingly. Thank you
Reply from Frank Magana
February 8th, 2022 07:01 PM
Thank You so much for those kind words JC. It was a pleasure working with you. I am so happy for you and your family. Many Blessings in your new home!
for
None. Great.
for
Communication, flexibility, creativity, patient counsel...
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About
At MasonMac, you are guaranteed to work with an experienced loan officer and support staff. No call centers, no 800 numbers, no robotic phone systems, no barriers between your loan officer and our executive team, and an operations staff working with one goal in mind to ensure the best mortgage process for each and every customer.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
1887
Time Zone
Pacific Standard Time (PST)
Disclaimer
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