FirstBank Mortgage - Lexington, TN
Lexington, TN
Our core purpose is to help others get to a better place. That better place may be getting out of an apartment complex and into a home with a fenced-in backyard. That better place may be buying a home in a zip code that ensures a quality ed... Show More
Location & Business Hours
Business Hours
Fri
8:30 AM to 5 PM
Sat
closed
Sun
closed
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Reviews from Web
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Donna was wonderful to work with. She stayed on top of it throughtout the entire process and had excellent communicatio.
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Donna was there every step of the way at. From explaining to me the details of how the process works, to the patience in my questions , the detail in all the steps along the way to physically being there at the closing she is fantastic
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Donna was always quickly responsive and on top of everything. She sent updates throughout the whole process and kept us fully informed. Would highly recommend her to another client!
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With us just moving down here and being out of towners seem like there were a lot of unnessary hoops but in the end i I guess we got it all done . Wasnt Very easy working and getting all the documents in. If my wife didn't work from home we...
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Donna is amazing! I felt like I could reach out anytime with questions and it was like talking to a friend. She was so helpful and genuine. I'll be referring everyone to her if I get the opportunity! Y'all are lucky to have her on your team!...
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It was easy and fast.
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Donna is very professional and quick to inform you on what is going on through the whole process. She is very personable and treats you more like a friend not just a consumer. I highly recommend her to anyone thinking about buying a home!
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Always easy to communicate with.
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Donna Ross has received a review with 1 star rating from Victoria L
Reply from Owner
January 9th, 2026 09:16 AM
We apologize that your experience wasn't satisfactory. Can you please email us directly at *********************************** with your thoughts on how we can improve, and would what have made your overall experience better? We look forward...
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Donna was just not At all much help she would ask for things to be sent after we sent it. She would say she hadn't received it a few days after but the day she got it she let us know she had it and then with insurance it took a month for us...
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About
Our core purpose is to help others get to a better place. That better place may be getting out of an apartment complex and into a home with a fenced-in backyard. That better place may be buying a home in a zip code that ensures a quality education. That better place may be a home that will serve as the backdrop for family memories for generations to come. Each day, we proudly strive to honor our purpose and the people who put their trust in us.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Central Standard Time (CST)
Disclaimer
Member FDIC. Equal Housing Lender. FirstBank Institution NMLS# 472433