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Ruoff Mortgage - Lexington, KY

Lexington, KY

4.95

(797)

Mortgage

Mortgage Loan Officer

Contact Info

(270) 240-2798

Lexington, KY

https://www.ruoff.com/lending-centers/lexington

Location & Business Hours

Business Hours

Wed

9 AM to 5 PM

Thu

9 AM to 5 PM

Fri

9 AM to 5 PM

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4.95

(797)

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5 Star

98%

4 Star

3 Star

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1 Star

Anna was amazing to work with. Communication was open, clear, timely & honest. A level of trust was easily established due to diligence, work ethic and professionalism shown. She easily proves herself as a reliable loan officer. Also, connecting...

Reply from Owner

July 1st, 2024 02:44 PM

Thank you so much for taking the time to leave this excellent review, Justin. I'm thrilled that you found our communication open, clear, timely, and honest. I always strive to create a level of trust with my clients through diligence and professionalism,...

Communication was excellent! Clear, open, timely & honest. A level of trust was easily established due to diligence, work ethic and professionalism shown. Anna proved herself as a reliable loan officer. Connecting with us both personally and...

Reply from Anna Pitcock, Ruoff Mortgage

July 1st, 2024 02:44 PM

I am absolutely thrilled to hear such great feedback, Justin! It was my pleasure to work with you on your mortgage. I strive for transparency and trust in all my dealings and it's wonderful to know that you felt that during our collaboration....

Anna was incredible to work with! Honest, communicated well, cared about us, and was very thorough!

Reply from Owner

July 1st, 2024 02:45 PM

Thank you so much for your kind words, Niki. I'm so pleased to hear that you found our communications and service to your satisfaction. Your positive feedback means a lot to me and to the whole team at Ruoff Mortgage. It was my pleasure to...

Anna was incredible to work with! Honest, communicated well, cared about us, and was very thorough!

Reply from Anna Pitcock, Ruoff Mortgage

July 1st, 2024 02:46 PM

I'm overjoyed to know that you had such a positive experience working with me, Mary! Your satisfaction is my top priority, so I'm thrilled to hear that my approach resonated with you. I always aim to be thorough and communicative, and your...

Anna was wonderful to work with! She answered all questions, worked through various scenarios for us to give us options and gave us great advice on how to move forward. Her positive and energetic personality was much needed during the stresses...

Reply from Anna Pitcock, Ruoff Mortgage

June 24th, 2024 02:57 PM

Hi Allison,Thank you so much for your thoughtful review and the high rating! I'm thrilled to hear that you appreciated the efforts I put into making sure all your questions were answered and you were provided with several options. I firmly...

Me and my family had the greatest experience ever!!!! Working with Racee she was an absolute pleasure and very knowledgeable and worked tirelessly to make me and my wife’s dream come true!!!! Will recommend everyone I know who is wanting to...

Reply from Owner

March 28th, 2025 03:22 PM

Thank you Kevin!!! Stay in touch!

Anna Pitcock, Ruoff Mortgage has received a review with 5 star rating from Allen B

Reply from Owner

June 10th, 2024 03:40 PM

I'm absolutely thrilled to hear about your positive experience, Allen! A 5-star rating is the highest compliment I can receive. It reinforces my commitment to providing the best service to every client. At Ruoff Mortgage, we strive to make...

Anna communicated quickly and often. The whole team reached out with any details needed to make for a smooth transition. I felt like my family was cared for through the whole process. Having a new baby during the process was a huge challenge,...

Reply from Anna Pitcock, Ruoff Mortgage

June 10th, 2024 03:41 PM

Thank you so much for your kind words, Allen. It was truly a pleasure to work with you during this process. I understand that having a new baby during the process could have made things more challenging but I'm glad to hear that our team was...

Anna was great, and always available to answer our questions even after working hours. Thanks Anna we appreciate you!

Reply from Anna Pitcock, Ruoff Mortgage

June 5th, 2024 02:39 PM

I'm delighted to know that you had a positive experience with me and that I was able to answer your questions, even after hours. It's always my aim to provide the best service possible to clients like you, Alen. Your kind words and the perfect...

Anna was genuine and transparent about the loan process and I appreciated that. She stayed in contact with us regularly and continued to reach out during times where I was unavailable- which I know she did not have to do, but I appreciated...

Reply from Anna Pitcock

June 5th, 2024 02:39 PM

Hi Jodi, thank you so much for the review and rating! It really warms my heart to hear your positive feedback. Being genuine and transparent throughout the loan process is something I value greatly, and I'm glad it made the process less stressful...

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About

At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Specialities

First Time Home Buyer

Conventional Loans

Refinance

Cash Out Refinance

FHA Loans

VA Loans

Renovation Loans

New Construction Loans

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Year Started

1984

Time Zone

Eastern Standard Time (EST)

Disclaimer

NMLS CONSUMER ACCESS

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