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Ruoff Mortgage - Lexington, KY

Lexington, KY

4.95

(797)

Mortgage

Mortgage Loan Officer

Contact Info

(270) 240-2798

Lexington, KY

https://www.ruoff.com/lending-centers/lexington

Location & Business Hours

Business Hours

Wed

9 AM to 5 PM

Thu

9 AM to 5 PM

Fri

9 AM to 5 PM

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4.95

(797)

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5 Star

98%

4 Star

3 Star

2 Star

1 Star

Anna was so personable and made sure to explain what was happening with our loan each step of the way. 10/10 would recommend her to friends and family!

Reply from Anna Pitcock

March 17th, 2025 03:58 PM

Thank you so much, Cassandra, for your wonderful review! It's fantastic to hear that Anna provided such a personable experience and kept you well-informed throughout the loan process. We truly appreciate your recommendation and are thrilled...

Anna really went above and beyond to make the whole process very easy for us. This was our first house. I did a lot of research about what all would be required . I thought there would be a lot to it, but Anna took care of most of it for us...

Reply from Anna Pitcock

March 17th, 2025 03:59 PM

Thank you so much for your kind words, Bryan! It's wonderful to hear that Anna was able to make your first home-buying experience so smooth and straightforward. Our goal at Ruoff Mortgage is to provide exceptional service, and it sounds like...

Nick is awesome! He definitely went above and beyond for us. I can't say enough about his character and work ethic, always there to answer any questions big or small. Definitely our loan officer for life.

Reply from Nick Edgerly

March 7th, 2025 05:38 PM

John, what an honor it has been to work with you again! I'm so glad that you found a beautiful home for you & your family. Your kind words mean the world to me & I'm very grateful to help your family. I hope you enjoy your home for many years...

Simply the best! Fast, knowledgeable, clear communication and efficient. Anna made the entire mortgage process easy!

Reply from Owner

March 12th, 2025 07:04 PM

Thank you so much, Casey! I'm thrilled to hear that you had a positive experience. It was a pleasure working with you, and I'm glad I could make the mortgage process smooth and straightforward. If you have any questions in the future or need...

Anna made the entire process excellent. Knowledgeable, punctual and clear communication during the entire process. Very easy to work with and fast! I will be a repeat client for any future mortgage needs. Technology with loan butler and title...

Reply from Anna Pitcock, Ruoff Mortgage

February 18th, 2025 02:58 PM

Casey, thank you so much for your kind words! I'm thrilled to hear that you had such a positive experience. It was a pleasure working with you, and I'm glad the technology we use helped make everything efficient for you. Looking forward to...

Ruoff Mortgage and specifically Anna Pitcock did a wonderful job. She was extremely attentive to all our needs. She was always ahead of the game and communicated everything to us in a very timely manner. She is very friendly and we did feel...

Reply from Owner

February 14th, 2025 04:53 PM

Eric, thank you so much for your kind words. It was truly a pleasure working with you. I'm thrilled to hear that you had a smooth and surprise-free experience with us. Keeping communication clear and being attentive to your needs is always...

Anna Pitcock, Ruoff Mortgage has received a review with 5 star rating from Beth M

Reply from Owner

February 18th, 2025 03:00 PM

Beth, thank you so much for your kind words and for taking the time to leave such a wonderful review. I'm thrilled to hear that you had a positive experience. It was a pleasure working with you throughout the mortgage process. Always here if...

Clear and responsive communication!

Reply from Anna Pitcock, Ruoff Mortgage

February 14th, 2025 04:54 PM

Beth, thank you so much for your kind words! I'm thrilled to hear that you were satisfied with the communication throughout the process. It was a pleasure working with you, and I'm glad I could help make everything as clear and responsive as...

Enforce multifactor authentication on your loan butler platform. I was never asked for that step and given the sensitivity of data involved that it could be an improvement .

Reply from Anna Pitcock, Ruoff Mortgage

February 14th, 2025 04:55 PM

Thanks for your feedback, Kaleb. I understand your concern about the security of sensitive data. We're always looking for ways to enhance our platform, and implementing multifactor authentication is a great suggestion. I'll definitely pass...

I can't say enough good things about Anna! She was truely a pleasure to work with and was on top of every detail and answered every question I had. Your team is lucky to have her onboard and I will certainly recommend her and Ruoff to anybody...

Reply from Anna Pitcock, Ruoff Mortgage

January 21st, 2025 02:46 PM

Hi Eric, Thank you so much for your kind words this morning that truly have touched me. I SO appreciate your 5-star review! It was a pleasure to work with you as well. I strive to provide the best service, and your feedback means the world...

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About

At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Specialities

First Time Home Buyer

Conventional Loans

Refinance

Cash Out Refinance

FHA Loans

VA Loans

Renovation Loans

New Construction Loans

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Year Started

1984

Time Zone

Eastern Standard Time (EST)

Disclaimer

NMLS CONSUMER ACCESS

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