Assurance Financial - Lafayette, LA
Lafayette, LA
Assurance Financial is an independent, full service Baton Rouge, Louisiana-based residential mortgage banker founded in 2001. Assurance is Fannie Mae/Freddie Mac seller/servicer approved as well as Ginnie Mae issuer approved.
Assurance off... Show More
Search Reviews
Search
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
Shelley was so easy to talk to and always answered all of our questions! She made this process go so smoothly!
Reply from Shelley Bentley
July 18th, 2026 07:34 PM
Dylan, thank you so much for the kind words! ❤️ It was such a pleasure helping you and Tori through the homebuying process.I'm so glad I could make everything feel smooth and be there to answer your questions along the way. Thank you for putting...
read more
for
Assurance Financial - Lafayette
Assurance Financial - Lafayette has received a review with 5 star rating from Natalie J P
Shelley was wonderful to work with! Her kind and calm demeanor helped in ensuring a smooth process. Extremely grateful that she is our loan officer and would highly recommend her to others.
Reply from Shelley Bentley
July 18th, 2026 07:35 PM
Natalie, thank you so much for your sweet review! ❤️ Your kind words truly mean so much to me.It was such a pleasure working with you, Christiaan, and sweet Elijah. I'm so grateful you trusted me to help guide your family through the homebuying...
read more
Personal contact seems to be going to 'mechanical' texts and emails. Shelly was the only human I think we spoke with, but the majority of communications came from generic email or texts.
Reply from Shelley Bentley
July 18th, 2026 07:37 PM
Travis, thank you for taking the time to share your honest feedback. I truly appreciate it.I'm glad I had the opportunity to work with you and Michelle, and I'm sorry to hear that some of our communication felt too automated. We do use a system...
read more
Shelley and her team were available and attententive throughout the entire loan process and made it easy and efficient
Reply from Shelley Bentley
July 18th, 2026 07:39 PM
Michelle, thank you so much for your wonderful review! ❤️ It was truly a pleasure working with you.You were absolutely amazing throughout the entire process! You stayed on top of everything, were so responsive, and helped keep everything moving...
read more
The amount of time, patience and effort Jennifer put into my loan made things SO much easier for me to navigate the process! And she's a joy to work with!!
Reply from Jennifer Hebert
July 27th, 2026 07:11 PM
I enjoyed working with you. Thanks for the great feedback.
for
Willingness to help with anything, when it was not during business times!
Reply from Rob Stewart
July 24th, 2026 06:18 PM
Thank you for the 5-Star review! I hope to be your trusted Loan Officer that you recommend to your friends and family!
Lauren was amazing throughout this process. It was a very unique situation, with lots of unforseen hurdles from the listing side and Lauren was the rock holding it all together. Without her we would never have made it to closing! 100/100
Reply from Lauren Tylock
July 22nd, 2026 03:39 PM
It was great working with you. Thanks again for putting your trust in us.
for
Assurance Financial - Lafayette
Assurance Financial - Lafayette has received a review with 5 star rating from Todd L
How smooth and easy everything was for me definitely took off a lot of stress and worry. I became more confident in the process and was never left confused or made me question what was going on. Both my agent and realtor working hand and hand...
read more
Reply from Shelley Bentley
June 19th, 2026 04:31 PM
Thank you Todd for the 5 STAR review AND for trusting me with your first home purchase! Wishing you many wonderful years in your beautiful new home. :)
111–120 of 5057
About
Assurance Financial is an independent, full service Baton Rouge, Louisiana-based residential mortgage banker founded in 2001. Assurance is Fannie Mae/Freddie Mac seller/servicer approved as well as Ginnie Mae issuer approved.
Assurance offers a full menu of attractive residential loan products, closes loans in their name and retains agency servicing on a growing number of closed loans. The company vision is to continue to build on a proven successful model by adding team members that care about each other, have a high degree of integrity/professionalism, work hard to please our customers, and, have a passion for closing loans accurately and on time.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
2001
Time Zone
Central Standard Time (CST)
Disclaimer
Equal Housing Opportunity NMLS# 70876.
For legal information, visit https://assurancemortgage.com/legal/.
Find privacy policy at https://assurancemortgage.com/privacy-policy/.
For licensing information, go to www.nmlsconsumeraccess.org.