The Lighthouse Group, Knoxville, TN
Knoxville, TN
At Waterstone Mortgage, we're dedicated to providing the best mortgage lending experience possible. We know that home purchases are often the largest investments our clients will make in their lifetimes, and we do everything in our power to... Show More
Location & Business Hours
Business Hours
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
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Reviews from Web
Brian and his team are amazing! If you are in the market for a mortgage lender, this is the place! They were nothing but helpful, super responsive, and QUICK! Give them a call today. I would definitely recommend them to anyone looking for a...
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Reply from Owner
April 29th, 2021 12:00 AM
Thank you for taking the time to write this review, Julie! Providing excellent customer service, throughout the process, is always our top priority. We're glad you received nothing but the best from Brian and his team.
We had a great experience with Brian and the whole Waterstone team. When we encountered a couple of the hurdles (every one of these processes is bound to have a few) the team had great solutions and helped keep our purchase moving smoothly...
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Reply from Owner
April 12th, 2021 12:00 AM
Thank you for taking the time to write this review! Providing excellent customer service, throughout the process, is always our top priority. We're glad you received nothing but the best from Brian and his team.
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The Lighthouse Group
Brian and his team are professional, patient with me, and over the top in explaining step-by-step what our loan looks like. With no hidden fees our loan figure was exactly what he quoted. If you are looking for a team that cares about you,...
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Reply from Owner
January 8th, 2026 11:54 AM
Thank you for this review, Coni! We know how many questions pop up throughout the loan process, that's why communication from an experienced loan originator is key. It sounds like Brian and his team went above and beyond, providing answers...
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We originally went with a mortgage company that said they would need another 30 days to close after spending 35 days already. The seller was not willing to extend the closing date, so we were going to lose the house based on their incompetence....
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We originally went with a mortgage company that said they would need another 30 days to close after spending 35 days already. The seller was not willing to extend the closing date, so we were going to lose the house based on their incompetence....
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Crystal Adams at Waterstone Mortgage NMLS #233545
Crystal is the best at what she does. She genuinely cares about what she does and the people she works with. She was amazing to work with. I would highly recommend her to anyone.
Reply from Owner
March 26th, 2021 12:00 AM
Thank you for this glowing review, ray! We're ecstatic you had such a wonderful experience with Crystal. We look forward to working with you again in the future should you have any purchase or refinance needs. Thanks again.
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Waterstone Mortgage Corporation - Lindsey Frazier
Lindsey was wonderful and worked with us for over a year! Running the numbers on multiple homes at a moments notice and always had a great attitude and was very diligent to get all the information on each home we looked at. To be honest after...
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Brian is professional, helpful and supports you throughout the entire process. We have used his service for a new home and refi. He cares about his clients and it shows. Will use him again.
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The Lighthouse Group
The Lighthouse Group has received a review with 5 star rating from Melissa R
Reply from Owner
January 8th, 2026 11:54 AM
Thank you for the 5-star rating, Melissa.
for
The Lighthouse Group
We’ve trusted Brian and his team on three different mortgage occasions and have had exceptional experiences and results each time. Recently, Brian helped us navigate a messy refi that at one point we didn’t think could happen. Thanks to the...
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Reply from Owner
January 8th, 2026 11:54 AM
Thank you for this wonderful review, S C! We're glad your refinance experience with Brian and Waterstone Mortgage went so smoothly. We pride ourselves on providing our repeat borrowers with exceptional service and it sounds like you received...
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About
At Waterstone Mortgage, we're dedicated to providing the best mortgage lending experience possible. We know that home purchases are often the largest investments our clients will make in their lifetimes, and we do everything in our power to make each venture memorable and enjoyable. We offer a wide array of unique loan products and we're experts at matching clients up with programs that fit their individual circumstances. When it comes to anticipating needs, answering questions, and providing updates on loan status, we're known for our responsiveness.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
2000
Time Zone
Eastern Standard Time (EST)
Disclaimer
Waterstone Mortgage Corporation (NMLS #186434) is headquartered in Brookfield, Wisconsin, and is a wholly owned subsidiary of WaterStone Bank SSB (NASDAQ: WSBF). Equal Housing Lender. All loan requests are subject to credit approval and program guidelines. Information published on this site should not be construed as legal advice or credit counseling. Waterstone Mortgage Corporation is not a licensed real estate broker. Any advertisement on this page is an advertisement for real estate financing only and should not be construed as an advertisement for the sale of real estate. Disclosures & Licenses: https://www.waterstonemortgage.com/policies/disclosures-licenses General Disclaimer: https://www.waterstonemortgage.com/policies/terms-conditions