First Federal Bank, Jacksonville, FL
Jacksonville, FL
At First Federal Bank, we acknowledge that your home loan situation is one-of-a-kind. We recognize that the process of purchasing a home can be difficult due to financing requirements, eligibility criteria, and time limitations. Our knowled... Show More
Location & Business Hours
Business Hours
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
Sat
closed
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Working with Stan has been a breeze! He is always quick to respond to customers or myself and is on top of the mortgage process for all parties.
I always can count on Melanie for a smooth loan transaction!
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Reply from Melanie Thomas
September 11th, 2026 11:11 PM
We appreciate your feedback. If there's anything specific you'd like to share or if there's any way I can assist you further, please feel free to let me know.
We had communication from start to finish. Casey kept us in the loop with every step during the process. Casey was there every time we had questions and he always called us right back if he was not available. Never once did we have to guess...
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Reply from Casey Sorensen
September 11th, 2026 11:09 PM
I'm delighted to hear that the communication throughout your home loan process was smooth and seamless. It was a pleasure assisting you, and I'm glad I could keep you informed every step of the way. Thank you for your kind words!
Casey's professionalism is unmatched…
We did it all remotely, no need to go in person
Reply from Melanie Thomas
September 11th, 2026 11:11 PM
I'm glad to hear that the remote process worked well for you. It was a pleasure assisting you with your needs. If you have any other questions or require further assistance, feel free to reach out.
Michael was great every step of the way, he was very attentive to all our emails and concerns! He was GREAT to work with.
Reply from Michael Argula
September 11th, 2026 11:10 PM
I'm thrilled to hear that you had a positive experience and found my assistance helpful. It was a pleasure working with you every step of the way. Thank you for your kind words and for choosing First Federal Bank.
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Betsy is absolutely the best loan officer that I know. She is responsive to all emails, texts and phone calls, she gets back to you right away. She kept us updated throughout the whole process. She got some buyers approved that were a little...
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Betsy is a great team player
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Friendly, and very prompt to answer questions.
Reply from Stan Cox
September 11th, 2026 11:10 PM
I'm glad to hear that you found the service friendly and prompt. It was a pleasure assisting you, and I appreciate your feedback.
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About
At First Federal Bank, we acknowledge that your home loan situation is one-of-a-kind. We recognize that the process of purchasing a home can be difficult due to financing requirements, eligibility criteria, and time limitations. Our knowledgeable mortgage loan officers are ready to thoroughly evaluate your circumstances and offer expertise to assist you in making the optimal choice. With a range of financing options available, we are here to support you every step of the way.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
Disclaimer
© 2026 First Federal Bank. All Rights Reserved.