
First Federal Bank, Jacksonville, FL
Jacksonville, FL

At First Federal Bank, we acknowledge that your home loan situation is one-of-a-kind. We recognize that the process of purchasing a home can be difficult due to financing requirements, eligibility criteria, and time limitations. Our knowled... Show More
Location & Business Hours
Business Hours
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
Sat
closed
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Reviews from Web
What made my experience truly great was how supportive and knowledgeable Betsy was from start to finish. She took the time to explain every step clearly, answered all of my questions with patience, and made what could have been a stressful...
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Reply from Betsy Gordon
September 11th, 2026 11:08 PM
Christina, I'm grateful for your kind words and for sharing your experience. I'm happy to hear that my support and communication made a difference for you during this important process. It's wonderful to know that you felt informed and valued...
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Melanie was amazing! The communication and overall details along with any questions I had were attended to fast and thorough.
Thank you Melanie for such an enjoyable experience!!!
Reply from Melanie Thomas
September 11th, 2026 11:11 PM
Crystal, I appreciate your kind words and am glad to hear that you had an enjoyable experience. Addressing your questions promptly and thoroughly is always a priority for me. If you ever need further assistance, please feel free to reach out....
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kindness off the personal
Reply from Melanie Thomas
September 11th, 2026 11:11 PM
Roberto, thank you for your review. I'm pleased to hear that my approach resonated with you. If there's anything else I can assist you with, please let me know.
perfect thank you!
Melanie quickly formed a trusting, professional and friendly relationship with my customer. The whole transaction was smooth and seamless and we closed in 3 weeks. Melanie's response time was great and she had answers to all of our questions...
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Betsy did a great job with my first time home buyer. She was just thrilled at closing. So thankful for everything.
We had difficulty with a bunch of things out of our control.The VA was difficult. I needed stuff from the HR department from my job, and the one person that could provide those documents was on vacation. Casey, by being on top of things minimized...
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Reply from Casey Sorensen
September 11th, 2026 11:09 PM
I'm really grateful for your feedback, Michael. It's important to me to help navigate any challenges that arise during the process. I'm glad I could assist in minimizing the impact of those setbacks and ensure a successful closing. If there's...
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Juley never fails to deliver, usually earlier than planned.
Working with Michael as your lender makes the entire home-buying process feel smooth, clear, and stress-free. He’s incredibly knowledgeable and takes the time to explain every step, so you always feel confident and informed in your decisions....
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Juley is a great communicator.
Reply from Juley Henry
September 11th, 2026 11:10 PM
I'm pleased to know that my communication met your expectations, Leigh. Ensuring clear and effective communication is important to me, and I'm glad it made a difference for you. If there's anything else you need, feel free to reach out.
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About
At First Federal Bank, we acknowledge that your home loan situation is one-of-a-kind. We recognize that the process of purchasing a home can be difficult due to financing requirements, eligibility criteria, and time limitations. Our knowledgeable mortgage loan officers are ready to thoroughly evaluate your circumstances and offer expertise to assist you in making the optimal choice. With a range of financing options available, we are here to support you every step of the way.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
Disclaimer
© 2026 First Federal Bank. All Rights Reserved.