First Federal Bank, Jacksonville, FL
Jacksonville, FL
At First Federal Bank, we acknowledge that your home loan situation is one-of-a-kind. We recognize that the process of purchasing a home can be difficult due to financing requirements, eligibility criteria, and time limitations. Our knowled... Show More
Location & Business Hours
Business Hours
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
Sat
closed
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Reviews from Web
Casey makes the trasaction so smooth. He keeps us updated on a regular basis and is always pleasant to work with. My customers love him!
Communication was amazing . Casey kept me in the loop and answered any question and some. i didn't feel like there was a moment were i was unsure what was going on .
Reply from Casey Sorensen
September 11th, 2026 11:09 PM
Faith, thank you for sharing your experience. I'm pleased that you felt well-informed throughout the process and that my communication met your expectations. If you have any more questions or need assistance in the future, please feel free...
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Great communication and efficiency Always explainjng any issues in advance with both client and the realtors
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Betsy is my go to loan Officer at Watson and now as a customer. A lot of questions come up between the application to the closing and Betsy is always there with an answer. She even advises you on vacation places.
Timing, communication, transparency
Reply from Michael Argula
September 11th, 2026 11:10 PM
Chelse, I'm glad to hear that you appreciated the timing, communication, and transparency throughout your experience. These are important aspects that I strive to maintain. If you have any other needs or questions, feel free to get in touch...
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Betsy was very helpful with the loan process in buying our first home even with a difficult 13 hour time difference to work through. She supplies multiple loan estimate requests and answered all of our questions on what different aspects were...
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Reply from Betsy Gordon
September 11th, 2026 11:08 PM
I am grateful that you took the time out to leave us a response. Let us know how we could have helped you further.
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Great communication and follow up, would highly recommend.
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All of my questions were answered I never was left in the dark about anything being a first time buyer this made the experience smooth and understandable
Reply from Juley Henry
September 11th, 2026 11:10 PM
Joshua, I'm happy to hear that I could help make your first-time buying experience smooth and clear. Ensuring you felt informed every step of the way was important to me. If you have any more questions or need further assistance, feel free...
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Great communication! Great guidance on the loan!
Reply from Casey Sorensen
September 11th, 2026 11:09 PM
Thank you, Ayanna, for your kind words. I'm pleased to hear that you found the communication and guidance on the loan helpful. If there's anything else you need, feel free to reach out.
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Juley was amazing!from the very beginning to the very end she was extremely helpful. She communicated every step of the way. Never once did I feel alone or stressed through this entire process! Juley made me feel like Family! She answered my...
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Reply from Juley Henry
September 11th, 2026 11:10 PM
Francesca, I'm grateful for your kind words and for sharing your experience. It's very important to me that you felt supported and informed throughout the entire process. Knowing that I could provide the level of service that made you feel...
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About
At First Federal Bank, we acknowledge that your home loan situation is one-of-a-kind. We recognize that the process of purchasing a home can be difficult due to financing requirements, eligibility criteria, and time limitations. Our knowledgeable mortgage loan officers are ready to thoroughly evaluate your circumstances and offer expertise to assist you in making the optimal choice. With a range of financing options available, we are here to support you every step of the way.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
Disclaimer
© 2026 First Federal Bank. All Rights Reserved.