New American Funding - Novi | Consumer Direct, MI
Novi, MI
New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we ha... Show More
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Scott and the whole team were quick to help and made the whole process easy.
Reply from New American Funding - Scott Sheedy
February 26th, 2026 11:52 PM
It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review with our management team. Please keep us in...
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Initial communication with Robby was great. It seemed he was on top of his game, informed & helpful. I felt confident going into the process. Once it mattered (offer accepted), however, it felt like that all went away. I felt like he dropped...
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Reply from Robby Goudeseune
August 10th, 2025 02:27 PM
We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ********************* as we would like to address your concerns.
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New American Funding - Eric Paterson
Keep it This way!
Reply from New American Funding - Eric Paterso...
February 25th, 2026 07:58 PM
We are pleased to know you had a great loan experience and the service you received. Should you require any further assistance, please let us know.
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New American Funding - Keith Glenn
Best way I can explain it, he treated us like we were his ONLY client. His knowledge was amazing, communication on point, negotiating on our behalf, just an amazing experience! Brian was great at what he did, excellent really, but Keith is...
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Reply from New American Funding - Keith Glenn
July 30th, 2025 04:41 PM
Peter, thank you so much for your incredibly kind words. I'm truly grateful for the opportunity to work with you and your confidence in my approach. It's rewarding to hear that you felt like my sole focus and that my efforts in communication...
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New American Funding - Leath Cullimore
Leath was amazing! absolutely the best.
Reply from New American Funding - Leath Cullim...
February 25th, 2026 11:56 PM
We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance.
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Russshlawn Lee
Attention to detail. Examples: appraisal oversight; wrong employer for verification; process took well over 60 days for a simple cash out! All docs needed from applicants were returned timely! I believe there was a minimum of thre (3) false...
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Reply from Russshlawn Lee
August 9th, 2025 02:52 PM
Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.
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New American Funding - Ben Arcellana
From the beginning Ben worked with me to get the best possible rate and closing costs. I even recall saying to my fiancée that I hope NAF would be the bank to provide us the best terms because I felt so supported by Ben and wanted to continue...
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Reply from New American Funding - Ben Arcellan...
July 31st, 2025 12:16 PM
Hi Meghan. I just read the survey review! Awww! I am so encouraged by what you said in the review. Thank you so much Meghan for your kind and generous words! Congratulations again! I am so happy I was able to get you your new home!
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Matt Brennan
Nothing that had yo do with the process, it was the lack of communication between my and the spouse.
Reply from Matt Brennan
August 9th, 2025 02:17 PM
Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.
Staying up to date.
Reply from New American Funding - Arnold Espar...
February 26th, 2026 11:35 PM
It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review with our management team. Please keep us in...
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New American Funding - Mike Hyman
He listened to what we wanted and then stayed on top of it call while instructing us what needed to be complete. there was a bump towards the end with an employee quitting, but mike stepped in with another employee and made it as seamless as...
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Reply from Mike Hyman
August 9th, 2025 02:05 PM
We are pleased to know you had a great loan experience and the service you received. Should you require any further assistance, please let us know.
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About
New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we have thousands of employees, we’re a family.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
2003
Time Zone
Pacific Standard Time (PST)
Disclaimer
NMLS Consumer Access © 2026 New American Funding, LLC. All Rights Reserved.
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing