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New American Funding - Charlotte| Consumer Di..., NC

Charlotte, NC

4.77

(5,829)

Mortgage

Mortgage Loan Officer

Contact Info

(704) 448-0239

Charlotte, NC

https://www.newamericanfunding.com/branches/Charlotte

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4.77

(5,829)

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5 Star

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Where to start.... didnt get to close until a day later, didnt respond to emails, didnt return calls.... unorganized. Would not recommend, actually will tell people to run from NAF.

Reply from Darryl Garth

May 1st, 2025 02:09 PM

We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ~~*********************~~ as we would like to address your concerns.

He was great at communication.

Reply from New American Funding - Oscar Izquie...

April 21st, 2025 01:58 PM

Thank you again for working with NAF and me on this. It was great working with you!

Collin made the process easy despite some bureaucratic issues that had to be overcome. Thanks!

Reply from Collin Brown

May 1st, 2025 12:24 PM

We appreciate your feedback and look forward to sharing your feedback with our management team. We look forward to making your experience even better in the future.

Lower rate!

Reply from Brittany Short

April 30th, 2025 06:10 PM

We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance.

It took some time due to the situation but overall excellent

Reply from New American Funding - Jason Lamber...

April 20th, 2025 04:54 PM

I'm glad to hear that, despite the time it took, your overall experience was excellent. It was a pleasure assisting you through the process. If you have any further questions or need assistance, please don't hesitate to reach out.

Robyn kept us very up to date and gave us fantastic advice on building credit as well as keeping up with all the challenges involved in our home purchase

Reply from New American Funding - Robyn Rau

February 26th, 2026 12:02 AM

Thanks James! We specialize in helping folks get "purchase ready" and I'm so glad our credit plan worked so well for you! Sometimes challenges with a home come up during the process. Ensuring those issues are taken care of in the right way...

It was a smooth and great experience from beginning to end!

Reply from New American Funding - Lewis Young

April 24th, 2025 04:34 PM

I'm thrilled to hear that your experience was smooth and great from start to finish Carlisa! It was a pleasure assisting you, and I appreciate your feedback. Have a wonderful rest of the year!

Robyn and Christie demonstrated exceptional professionalism and were highly responsive to all of my inquiries and concerns. Their commitment to providing excellent customer service was commendable.

Reply from New American Funding - Robyn Rau

February 26th, 2026 12:02 AM

Thanks Bobbijo! I am blessed to have an incredible team that also understand the time sensitive market we are in. We know things come up outside of normal business hours and the importance of responding quickly. Thank you for choosing NAF as...

The team was excellent, developing a plan that worked best for us.

Reply from New American Funding - Robyn Rau

February 26th, 2026 12:02 AM

Thanks Melissa! We really try to create a financial plan based on individual needs. Not everyone is the same and we strive to meet your long term goals in addition to your current needs. We appreciate all the conversations we had that helped...

Extremely grateful for the partnership with Amerisave. This process created a level of unexplainable peace.

Reply from Tyler Smith

October 7th, 2025 08:29 PM

We are thrilled to hear that we provided you with top-notch service! We appreciate the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at **************************...

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About

New American Funding – Charlotte provides informed advice and mortgage lending services to homeowners and future homeowners. Charlotte mortgage lenders takes their lead from our founders and owners Rick and Patty Arvielo who are passionate about helping homebuyers in the Charlotte community and across the country realize their dream of home ownership. Our dedicated team is proud to serve the people of Charlotte, NC as a reliable mortgage bank from the loan origination stage to the actual funding. We serve clients of all backgrounds and believe Charlotte is better off as a whole when more people purchase homes here and contribute to the fabric of our neighborhoods.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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