Houston Cypress, TX
A Higher Standard of Lending
Houston, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
Sat
closed
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Reviews from Web
The initial conversation that explained a forgivable loan versus a payable loan.
Reply from Michelee Bartolo
April 16th, 2026 10:56 PM
Blanca, I'm glad to hear that the initial conversation was helpful in explaining the differences between a forgivable loan and a payable loan. If you have any more questions or need further clarification, please feel free to reach out to me...
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Michelee was fantastic at communicating what is happening at every step of the process. Her advise was invaluable in getting the loan we needed!
Reply from Michelee Bartolo
April 15th, 2026 06:51 PM
I'm glad to hear that you found my communication and advice helpful, Brian. Your satisfaction is important to me, and it's appreciated to know that I could assist you in securing your loan. Thank you for your kind words!
Michelee is amazing! She was attentive and responsive in every step of the journey. It was hard having a incoming newborn and getting ready for the military move. Michelee assisted my family and me in such a big way . highly recommen to anyone...
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Reply from Michelee Bartolo
April 3rd, 2026 01:11 PM
Thank you for your very kind words Chloe. I wish you and family the very best!!!
Michelle went above and beyond an amazing woman that treated me like family and have no intentions using anyone else as I plan on continuing my business with this co. and communicating with strictly with Michell. Thank you
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Reply from Michelee Bartolo
March 23rd, 2026 07:36 PM
Thank you, Erick, for your kind words. I'm truly grateful for your trust and am committed to providing the same level of dedication in all our future interactions. It's rewarding to know you felt like family, and I look forward to continuing...
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Michelee is very personable and understanding. She made this process super simple and worked around my outrageous schedule between work and a sick . Thanks for all your advice, help, and understanding!!
Reply from Michelee Bartolo
March 9th, 2026 02:05 PM
Jennifer, it's great to hear that I was able to make things simple and accommodate your busy schedule. I understand how challenging juggling everything can be, especially during tough times. I'm pleased to have been of assistance and appreciate...
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Reply from Michelee Bartolo
March 9th, 2026 01:53 PM
Thank you!!!
Fast and clear communication. Good coordination with the realtor.
Reply from Michelee Bartolo
March 3rd, 2026 02:39 PM
I appreciate your feedback, Adriano. I'm pleased to hear that you found the communication fast and clear. Ensuring good coordination with your realtor is something I always strive for. If there's anything more I can assist you with, feel free...
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Great customer service
Reply from Michelee Bartolo
March 2nd, 2026 02:26 PM
I'm pleased you found the customer service to be great, Debby. My goal is to provide a positive experience, and I'm glad that I could meet your expectations. If there's anything else you need, feel free to reach out.
Michelee and her entire team made sure the entire process was straightforward and simple.
Reply from Michelee Bartolo
February 4th, 2026 03:19 PM
I'm glad to hear that the process felt straightforward and simple for you. It was a pleasure working with you, and I'm pleased we could deliver an experience that met your expectations. If you have any more questions or need assistance in the...
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Michelee was very respectful and professional throughout the process. I felt very confident that I was in good hands with a highly experienced professional. The entire team was amazing, everything was detailed and amazingly planned for a smooth...
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Reply from Michelee Bartolo
January 31st, 2026 05:55 PM
I'm grateful for your encouraging feedback, Nadia. It's uplifting to know you felt confident and well-supported throughout the process. Your kind words about my work and our team’s efforts mean a lot. Thank you for recommending me, and should...
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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