Houston Cypress, Houston, TX
A Higher Standard of Lending
Houston, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
Sat
closed
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Reviews from Web
Ms. Bartolo was very knowledgeable. She worked very hard to explore all finance option available. She was very quick to answer when question came up.
Reply from Michelee Bartolo
July 25th, 2026 02:45 PM
I'm glad to hear you found my knowledge and responsiveness helpful, Adam. I appreciate your feedback and am always here to assist with any further questions you may have.
Michelee is wonderful. She was communicative, professional and friendly. Working with her was a great experience
Reply from Michelee Bartolo
July 1st, 2026 03:07 PM
I'm grateful for your kind words, Roy. It's nice to hear that you had a positive experience working with me. If there's anything else you need, feel free to reach out.Congrats again on your upcoming event, I wish you the very best in life!!!...
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the level of stability Ms. Michelee brings to the table that's only acheived through years of experience
Reply from Michelee Bartolo
July 1st, 2026 01:33 PM
Adrian, I appreciate your recognition of the stability and experience I bring to the table. It's great to know that my years of dedication are making a positive impact. Thank you for your kind words.
Michelee was really friendly and communicative during the whole process. I was surprised at how quickly things were done.
Reply from Michelee Bartolo
June 4th, 2026 06:37 PM
I'm pleased to hear that you found the process friendly and communicative, Amanda. It’s great to know that the speed of our work exceeded your expectations. Thank you for sharing your experience!
Michelee Bartolo was a wonderful support throughout our home-buying process. As first-time homebuyers, we had many questions, and she was always professional, prompt, patient, and attentive to our needs. She guided us through each step, made...
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Reply from Michelee Bartolo
May 23rd, 2026 03:41 PM
I'm so pleased to hear about your positive experience, Selcuk. It was my pleasure to assist you through your home-buying journey, and I'm grateful for your kind words. Your recommendation means a lot to me, and I'm glad I could help make the...
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Michelee is someone I absolutely TRUST, and trust is everything in this business.
Reply from Michelee Bartolo
May 23rd, 2026 03:00 PM
Thank you, Clay, for expressing your trust in me. I appreciate your confidence, as trust is indeed a vital part of what I strive to build with my clients. If you ever need anything, I'm here to help.
What made it a great experience was Michelee's down the earth attitude. She was relatable to real world situations, and very reachable and understanding. She's a great problem solver and gets the job done.
Reply from Michelee Bartolo
May 17th, 2026 11:32 PM
Adrian, I appreciate your kind review. I'm glad my approach resonated with you and that you found our interactions relatable and effective. It's always my goal to be helpful and accessible, and I'm pleased to know you had a great experience....
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Customer satisfaction requirements met, communication requirements met, and helpful, knowledgeable guidance provided throughout the lending process.
Reply from Michelee Bartolo
May 17th, 2026 10:45 PM
I'm pleased to hear that your satisfaction and communication requirements were met, Ariana. Providing helpful and knowledgeable guidance throughout the lending process is important to me. Thank you for sharing your experience.
Working with Michelee was an outstanding experience. She was professional, knowledgeable, responsive, and genuinely cared about making the loan process smooth and stress-free . Michelee explained everything clearly, kept me informed every step...
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Reply from Michelee Bartolo
May 15th, 2026 12:56 PM
Lauren, I appreciate your kind words and am so glad to hear that you had a good experience. It's important to me that the loan process is as smooth as possible, and I'm pleased to know that you felt informed and supported throughout. Thank...
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the Communication between Michelee and her team was great. They made sure to answer all our questions and keep us updated with new information throughout the process.
Reply from Michelee Bartolo
May 1st, 2026 01:25 PM
I'm pleased to hear that you found the communication with my team and me to be great, Erick. Keeping you informed and answering your questions is a priority for us. Thank you for your feedback, and if there's anything more we can do, please...
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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