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Highlands Residential Mortgage, Ltd. - Housto...
A Higher Standard of Lending
Houston, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM(Open now)
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
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Reviews from Web
Sandra was extremely knowledgeable, quick to respond and stayed involved the entire transaction. I was very comfortable asking any questions. Excellent service!
Reply from Sandra Krampota
August 28th, 2024 07:09 PM
I am so glad you liked service! I loved working with everyone on the Bonnie Collins Team.
Sandra was amazing to use!! We were repeat customers and will be back again next time!
Reply from Sandra Krampota
August 28th, 2024 07:09 PM
Thanks for trusting me to finance your home -more than once! Thanks for your kind words - you guys are pretty amazing yourself!
Responsive, informative, and always willing to take our call, regardless of how trivial or uninformed our question may have been.
Reply from Erin Merryman
August 28th, 2024 07:07 PM
It has been a pleasure to work with you Jeff. Thank you for allowing us the opportunity to get this done for you and your family!
Communication
Erin and team specialize in customer service!!! They give you realistic expectations and excel in communication.
Reply from Erin Merryman
August 28th, 2024 07:07 PM
Thank you Walter for your kind words! My team and I are so happy for you and your family! So glad we could get this transaction done for you!!! Thank you!!
Sandra was so informative and patient. Even as a potential client, she sat and talked me through everything for 2 hours. She was with us every step of the way and fought for us every step of the way. It was her advocation that allowed us to...
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Reply from Sandra Krampota
August 28th, 2024 07:09 PM
Wow thanks so much for all your kind words! My goal is to make the mortgage process easy and stressfree. I am so happy I could do that for you guys! it was truly my pleasure to help you finance your new home
Sandra had to communicate with the other agent multiple times to explain and re-explain the process (and the law) because she would not believe me, the buyer's agent. This was a "first" for me in over twenty years. Sandra went above and beyond...
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Reply from Sandra Krampota
August 28th, 2024 07:09 PM
Thanks for your kind words, but we are a great team TOGETHER , we get the job done, and make buying and financing a new home, a stress free experience for our clients.
Erin saved the transaction. The previous lender was not able to get in done in 50 days. Erin and her team got it done in 21 days.
Reply from Erin Merryman
August 28th, 2024 07:07 PM
Thank you for the review. I very much enjoyed assisting your borrowers with the purchase of their home.
All information and explanations provided clearly for a couple that was doing it at the first time.
Reply from Sandra Krampota
August 28th, 2024 07:09 PM
Thanks so much! I love helping first time home buyers! It was my pleasure to make the mortgage process and easy one for you! Enjoy your new home!!
Sandra went above and beyond communicating with our agent and the listing agent through a tricky purchase.
Reply from Sandra Krampota
August 28th, 2024 07:09 PM
Thanks for your kind review! I do my best to make the transaction go smoothly from loan app to closing! I appreciate your business, and hope you have many happy years in the new home.
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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