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Highlands Residential Mortgage, Ltd. - Housto...
A Higher Standard of Lending
Houston, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
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Reviews from Web
Erin kept us well informed about the process and was very responsive to our question. We felt totally supported and reassure.
Reply from Erin Merryman
March 30th, 2026 02:02 PM
Michael, I appreciate your feedback and am glad to hear that you felt well-informed and supported throughout the process. Being responsive and ensuring your peace of mind are important to me. Should you have any more questions in the future,...
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Their communication was clear and they met all the deadlines. Their advice was highly useful. I really liked how they gave weekly updates on the progress of the loan. I would recommend them to friends and clients.
Reply from Erin Merryman
March 31st, 2026 03:33 PM
I'm glad to hear that the clear communication and adherence to deadlines were valuable for you. Providing weekly updates is a key part of my approach, and it’s great to know it made a positive difference in your experience. I truly appreciate...
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Very non-professional.
Sandra was always very prompt in our communication, even after hours. It didn't matter to her the time she always kept us informed.
Reply from Sandra Krampota
March 25th, 2026 03:09 PM
Keeping all parties informed is crucial to a smooth transaction, I strive for all transaction to go smoothly! Thank you for sharing your thoughts. I appreciate your business more than you know.
Thank you so much!
Communication every step of the way and willingness to work with us after hours and or outside of normal business hours
Reply from Deanna Galloway
March 26th, 2026 04:26 PM
I appreciate you highlighting the communication throughout the process, Joshua. Being available even outside of normal business hours is important to me to ensure I can meet your needs effectively. If there's anything further you require, please...
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Deanna was an excellent help throughout the entire home buying process. From many months before we even found the right home, until closing day. She was very informative and professional and I would highly recommend her to anyone looking for...
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Reply from Deanna Galloway
March 25th, 2026 12:50 PM
It's wonderful to hear that you found my assistance helpful throughout your entire home buying journey, Hunter. Being informative and professional is important to me as I aim to provide the best support possible from start to finish. Your recommendation...
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Sandra was absolutely the best! She was there to walk me through every step of the process and was always available if I needed her. my Family and I will always be so grateful for all she did to help us get into our dream home!!
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Reply from Sandra Krampota
March 22nd, 2026 12:37 PM
Thank you so much for your very kind words. It was my pleasure to help. I hope you guys have many happy years in you lovely new home.
Erin is the BEST in the business!
Reply from Erin Merryman
March 23rd, 2026 01:41 PM
Robin, thank you for your high praise. I'm here to help.
Worked very hard to get my deal to the closing table
Reply from Sandra Krampota
March 22nd, 2026 12:40 PM
Thank you Lisa! It is always a pleasure to work with great agents like you, and thank you for trusting me to help your clients!
Deanna and her team at Highlands are incredible to work with. They stay on top of deadlines and communicate with me, my client, the seller's agent and the title company from day one. Knowing I have them on my transaction takes the stress off...
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Reply from Deanna Galloway
March 23rd, 2026 01:13 PM
I appreciate your feedback, Vickie. It's important to me to help manage deadlines and maintain open communication with everyone involved. Knowing that it helps ease your stress is very rewarding. I'm grateful for your recommendations, and I'm...
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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