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Highlands Residential Mortgage, Allen, TX
A Higher Standard of Lending
Allen, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Mon
8:30 AM to 5 PM
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
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Reviews from Web
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Clear communication especially towards closing. We had questions that needed to be addressed regarding time sensitive closing documents. Also the flip flop of offering an incentive of $5k, then removing the offer just before closing.
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Reply from John Aragon
January 29th, 2026 03:42 PM
Sheralyn, I apologize sincerely for the communication issues you experienced towards your closing, as well as any confusion regarding incentives. At Highlands Residential Mortgage, we strive for transparency and efficient processes. Your feedback...
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Great communication and explanation of steps
Reply from Zach Kent
November 27th, 2024 05:35 PM
I'm thrilled to hear that you had such a positive experience, Stephanie. Clear communication and step-by-step guidance are crucial in making sure you're comfortable and informed throughout the process, and it's great to know that we achieved...
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Zach was available to answer our questions at any time of the day and was very quick to respond. He made the experience very enjoyable.
Reply from Zach Kent
November 27th, 2024 01:51 PM
Thank you so much for your kind words, Levi. I really appreciate you taking the time to share your experience at Highlands Residential Mortgage, Ltd. I'm glad I was able to make your experience enjoyable and I'm always here to answer any of...
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Everyone was very nice and helpfu!
Reply from Zach Kent
November 18th, 2024 01:23 PM
I really appreciate your kind words and the fantastic rating, Warren! It was my pleasure to assist you and I'm glad to hear you found our team at Highlands Residential Mortgage, Ltd. to be nice and helpful. If you need anything in the future,...
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Commincation was outstanding, from the beginning w/the pre-qual/pre-approved step to closing, it was great! Kim is/was shared Information in plain languague that was understandable and very easy to understand what was needed. Lines of communication...
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Reply from John Aragon
January 29th, 2026 03:42 PM
I'm thrilled to hear you had such a positive experience with Highlands Residential Mortgage, Ltd., Onita! Your kind words mean a lot to me. It was a pleasure assisting you and your family every step of the way, and making sure you understood...
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John and his team were awesome, very knowledable and a pleasure to work with.
Reply from John Aragon
January 29th, 2026 03:42 PM
I'm thrilled to hear that you found our service awesome and our knowledge helpful, James. Your positive feedback means a lot to our team here at Highlands Residential Mortgage, Ltd. We strive to provide the best service to our clients and it's...
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From the start to finish everyone we worked with was as so patient and very helpful. The process was quick and pleasant. We are thankful for Zach and his team.
Reply from Zach Kent
November 16th, 2024 11:09 AM
Hey Kay, thank you for your kind words and the glowing rating! It was an absolute pleasure assisting you throughout your mortgage process. I'm thrilled that my team and I were able to provide a quick and pleasant experience. Please feel free...
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Everything was easy and John was very responsive when we needed to make any changes
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The standard back and forth with fund verification is an opportunity for all companies
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He was a friendly, knowledgeable and calming resource throughout the process. Highly recommend.
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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