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Highlands Residential Mortgage, Allen, TX
A Higher Standard of Lending
Allen, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
Sat
closed
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Reviews from Web
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Smooth transaction, great communication.
Reply from Zach Kent
September 22nd, 2025 01:25 PM
I'm glad to hear that the transaction went smoothly and that the communication met your expectations, Maureen. It's important to me that everything proceeds efficiently and clearly for you. If you have any further questions or need assistance...
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very efficient and friendly.
Reply from Zach Kent
September 19th, 2025 04:47 PM
I appreciate your feedback, Penelope. I'm pleased that you found the service both efficient and friendly. It means a lot to me that your experience was positive. If there's anything else I can assist you with, please don't hesitate to reach...
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Amazing customer service !
Reply from Zach Kent
September 8th, 2025 03:28 PM
I'm glad you had a positive experience. Providing excellent customer service is important to me. If there's anything else I can assist you with, just let me know.
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Very informative and helpful in every step of the way.
Reply from Zach Kent
August 28th, 2025 01:43 PM
I appreciate your feedback, GKarri. I'm really pleased to hear that you found the support informative and helpful throughout each step of the process. It's essential to me that you feel confident and well-guided at every stage. If there’s anything...
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Zach was great at keeping and open line of communication.
Reply from Zach Kent
August 21st, 2025 06:24 PM
Thank you, Grant, for sharing your thoughts. I'm glad to know that maintaining open communication was helpful for you. It's crucial to me that clients feel informed and comfortable throughout the process. If there's anything else you need or...
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No issue!!
Reply from John Aragon
January 29th, 2026 03:42 PM
Marcia, thank you for your feedback. I'm glad everything went smoothly for you. If you ever have any questions or need assistance in the future, feel free to reach out. Your experience with Highlands Residential Mortgage, Ltd. is important...
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Everyone from the mortgage company was very friendly and helpful in this loan process. This was all handled remotely and expeditely.
Reply from Zach Kent
August 18th, 2025 01:24 PM
I'm glad to hear that the remote process went smoothly and that you found our team friendly and helpful. It's important to me to ensure a seamless experience, even from a distance. If there's anything else I can do for you, please feel free...
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Communication and alerts on every thing required from us and explained in detail what we didn't undeestand at times Great experience
Reply from John Aragon
January 29th, 2026 03:42 PM
Tammy, I'm pleased to know that you found the communication and guidance throughout the process clear and helpful. It's important to me that you felt informed each step of the way. I'm glad I could contribute to a positive experience. Thank...
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Zach was very easy to communicate with and was quick to find a solution when we had any obstacles. He helped make it a smooth transition for my clients.
Reply from Zach Kent
August 8th, 2025 12:58 AM
I appreciate your kind words, Mindy. I'm so glad to hear that communication was smooth and that I could help find solutions to any challenges along the way. It's important to me that the process is as seamless as possible for both you and your...
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Zach Kent was there to answer any questions & helped us with an unforeseen circumstance. He's very personable and was great to work with. A real asset to the company.
Reply from Zach Kent
August 6th, 2025 06:34 PM
Thank you, Eddie, for your generous words. I'm pleased I could assist you with your questions and navigate the unforeseen circumstance during the process. It's important to me that my clients feel supported and confident. I'm glad you found...
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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