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Guild Mortgage - Jacksonville, NC

Jacksonville, NC

4.97

(1,445)

Mortgage

Contact Info

(910) 459-4660

Jacksonville, NC

https://branches.guildmortgage.com/nc/jacksonville/jacksonville-468.html

Location & Business Hours

Business Hours

Fri

8 AM to 5 PM(Open now)

Sat

closed

Sun

closed

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4.97

(1,445)

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5 Star

98%

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Amy was great. She was very attentive to our needs. Responded quickly even when not in the office. We did run in to a problem with our loan closing in a specified time frame this time. We closed almost a month later than we expected We still...

Reply from Amy Goss

April 8th, 2026 05:04 PM

Thank you so much, Jackie, for sharing your experience and for your honesty. I truly appreciate your patience, especially when the closing timeline did not go exactly as planned. I am glad I could stay attentive and responsive throughout, and...

Extremely professional at all times certainly it was a pleasure work with her even though some life related hiccups. At the end she keep what she promised and more important she ensured our family was taking care and informed through the process....

Reply from Amy Goss

April 8th, 2026 05:14 PM

Thank you so much, Lucas, for your kind words and trust. I truly appreciate your patience and understanding along the way, and I am glad I could keep my promises and ensure your family felt informed and taken care of throughout the process....

As a person going through this process for the first time Amy and Frances both helped exceptionally to ensure that the steps along the way were explained and understood. As well as being incredibly responsive and helpful to any and all questions....

Reply from Amy Goss

April 8th, 2026 05:04 PM

Thank you so much, Matthew! I truly appreciate your kind words. Helping first‑time buyers understand each step and feel confident throughout the process is very important to me, and I am glad Frances and I could be there to support you. Thank...

Amy fights for you. She is quick and accurate and if she makes a promise she comes through. She holds her staff to the same standards she carries!

Reply from Amy Goss

April 8th, 2026 05:03 PM

Thank you so much, Brian. I truly appreciate your kind words and trust. Advocating for my clients, following through on every promise, and holding my team to the same high standards is something I take very seriously. It means a great deal...

Amy helped us when we first bought our home and the process was easy to understand and went smoothly even though we were still in California and everything was mainly done over the phone email and online. We didn't think twice to ask her about...

Reply from Amy Goss

April 8th, 2026 05:02 PM

Thank you so much, Raymond. I truly appreciate your continued trust. I am glad I could help make both your original home purchase and your refinance smooth and easy, even while everything was handled remotely from California. It means a lot...

After the back and forth with a different company for weeks we turned to Residential Mortgage for our refinance. They had us taken care of and ready to go in less than 3 weeks. Their app is amazing and convenient. Their customer service is...

Reply from Amy Goss - Guild Mortgage

April 8th, 2026 04:45 PM

Thank you so much, Erica! I truly appreciate you sharing your experience. I am glad we could step in, get everything handled quickly, and make the refinance process smooth and stress free for you. It means a lot to hear that the app and customer...

Amy Goss was very knowledgeable thorough patient and prompt. I will go to her again and again

Reply from Amy Goss

April 8th, 2026 05:01 PM

Thank you so much, Maria, for your kind words and continued trust. I truly appreciate you taking the time to share your experience. Being knowledgeable, patient, thorough, and prompt for my clients is always my goal, and it means a lot to know...

Amy did such an amazing job helping me with the loan process- Thank you so much to her and the whole RMS team for keeping me informed and remaining in good contact with me while I was overseas. I've said it too many times, but I'll say it again-...

Reply from Owner

April 28th, 2021 12:00 AM

We love hearing stories like this! Thank you for sharing your experience with RMS. Wishing you all the best!

Reply from Amy Goss

April 8th, 2026 05:00 PM

Thank you so much for this thoughtful and detailed review. I truly appreciate your patience and trust, especially while you were overseas. Staying in close communication and making sure everything felt easy and stress free was very important...

Amy was amazing and so was Francis! They worked very hard to keep us up to date and were great at helping us along the way. They ALWAYS contacted us back when they said that they would and that is huge! Thank them both.

Reply from Amy Goss

April 8th, 2026 04:59 PM

Thank you so much, Geoffrey! I truly appreciate your kind words. Francis and I work hard to keep our clients informed and to always follow through on what we promise, so it means a lot to hear that stood out to you. We are grateful for your...

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About

Guild Mortgage is one of the top independent mortgage lenders in the nation*, with knowledgeable residential loan officers in your community. Guild offers deep expertise and personalized service for new home purchases and refinancing to every kind of borrower. Whether you are a first-time homebuyer, upgrading, downsizing, or investing in residential real estate, we have the loan to fit your life.

Specialities

Financial Services

Year Started

2021

Time Zone

Pacific Standard Time (PST)

Licenses

NMLS# 2188571

Disclaimer

We are licensed to do business in the states of North Carolina, Alabama, Florida, Georgia, Maine, Nevada, Ohio, South Carolina, Tennessee, Texas and Virginia. NV Mortgage Company #1141; (www.nmlsconsumeraccess.org/);