GoodLeap, Plano, TX
Plano, TX
Since 2003, we have been originating mortgages and helping homeowners secure smart financing solutions with confidence. What started as a commitment to doing lending the right way has grown into a team of experienced professionals united by... Show More
Location & Business Hours
Business Hours
Tues
9 AM to 5 PM
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
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Reviews from Web
for
Aaron Gibson
unest and transparent with me throughout the whole process
Reply from Aaron Gibson
August 3rd, 2026 04:27 PM
It was great working with you. Thanks again for putting your trust in us.
You email process expects everyone to have digital records, I do not. Therefore I had to drive to Staples to send document. Sometimes you received them, other times not. I even sent a document registered mail with return receipt and they still...
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Reply from Michael Robinson
August 3rd, 2026 02:57 PM
I am glad to receive your response. How can I better improve myself to a 5-star rating experience?
for
Austin Burnett
Process started off ok, but then had some hiccups. Then you all did not pay off the credit cards; I had to mail the checks to the creditors directly, which cost money as I was not sending via USPS. Now, I do not even know who the real creditor...
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Reply from Austin Burnett
August 3rd, 2026 04:11 PM
I am grateful that you took the time out to leave us a response. Let us know how we could have helped you further.
Starting with Brian, he was awesome, answered our questions and made us feel comfortable and satisfied with our decision to move forward with the loan and showing us how beneficial it would be. Thank you so much
Reply from Brian Appleby
August 3rd, 2026 04:47 PM
I really appreciate the feedback and am looking forward to working with you again.
We were misled a times, from the amounts paid off being 2 months old after being told that they would be updated and points being bought without being told. Also the payments should have been sent electronically as opposed to us having to send...
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Reply from Travis Alexander
August 3rd, 2026 07:33 PM
We apologize for any inconvenience this caused you. Please know that we take your review to heart, learn from it and do better in the future.
for
Austin Burnett
it was super easy (but this survey is annoying ;) )
Reply from Austin Burnett
August 3rd, 2026 07:32 PM
Helping great customers like you is why I'm in this business. Thank you so much for your business and great feedback.
Travis was always available when I have any questions. He would answer promptly and is very knowledgeable about the Loan process. Thanks Travis. I will definitely recommend Good Leap.
Reply from Travis Alexander
July 31st, 2026 06:21 PM
I am glad to receive your response. How can I better improve myself to a 5-star rating experience?
simplify the process
Reply from Nicholas Mason
July 24th, 2026 03:51 PM
I appreciate the feedback Stan. We are continuously working to further streamline the process on our HELOC systems to make them even better. Texas does take a little longer due to state laws. Glad we were able to get it done for you in the...
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I had issues sometimes doing the work on my phone. Jake was helpful.
Reply from Jake Basinger
July 30th, 2026 07:33 PM
I really appreciate the feedback and am looking forward to working with you again.
It took way to much time between applications and signing.
Reply from Brian Wegener
July 27th, 2026 02:46 AM
Tracy, I appreciate your patience during the application process. I'm sorry to hear that it took longer than expected, and I understand the importance of a timely experience. Please reach out to me directly if you have any further concerns...
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About
Since 2003, we have been originating mortgages and helping homeowners secure smart financing solutions with confidence. What started as a commitment to doing lending the right way has grown into a team of experienced professionals united by one goal: delivering an exceptional customer experience.
We have built a process that is fast, transparent, and easy to understand, ensuring clarity and confidence at every step. The result is lasting relationships built on trust, performance, and consistency.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
Disclaimer
GoodLeap, LLC. 8781 Sierra College, Roseville, CA 95661, 844-227-2489, NMLS #30336. www.nmlsconsumeraccess.com. Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act License #4170047. Arizona Mortgage Banker License #0935960. Nevada –Nevada Mortgage Company License #4260. Oregon –Oregon Mortgage Lender License #ML-3256. Texas –Texas SML Residential Mortgage Loan Servicer Registration NMLS# 30336, Mortgage Banker Registration NMLS# 30336. Washington –LLC NMLS ID #30336 Washington Consumer Loan Company License #CL-30336. Florida- Florida Mortgage Lender Servicer License # MLD898. Colorado –Regulated by the Division of Real Estate. Mortgage Company Registration. Alabama -Alabama Consumer Credit License #22277. Idaho –Idaho Mortgage Broker/Lender License # MLB-8279. For a list of additional approved states we are licensed in see https://goodleap.com/licenses.