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Envoy Mortgage - Franklin Branch, Worcester, MA

Worcester, MA

4.94

(1,981)

Mortgage

Mortgage Loan Officer

Contact Info

(508) 356-5519

Worcester, MA

https://www.envoymortgage.com/branch/franklin-ma-653/

Location & Business Hours

Business Hours

Wed

8 AM to 5 PM

Thu

8 AM to 5 PM

Fri

8 AM to 5 PM

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4.94

(1,981)

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She was professional, understanding and was able to explain details to my understanding. She responded to my calls and emails promptly. She should work on keeping documents in an orderly manner. I sent my driver's license three times. Finally,...

Reply from Virna Brown - Envoy Mortgage

December 15th, 2025 04:34 PM

Thank you for sharing your experience, Rosemore. I'm glad I could support you through the house-buying process and that my explanations and prompt responses were helpful. I appreciate your feedback regarding the document handling, and I’ll...

I've interacted with Envoy Mortgage multiple times now and Virna's team always make the end-to-end experience easy to get through and understood. We encountered a lien from a prior owner against our home and Virna's team tracked down the parties...

Reply from Owner

December 15th, 2025 04:34 PM

It's great to hear that your experience with the process went smoothly, Christopher. I'm glad my team and I could assist in resolving the lien issue and make everything easier for you. If you have any more questions or need further assistance,...

Virna's team always make the end-to-end experience easy to get through and understood. We encountered a lien from a prior owner against our home and Virna's team tracked down the parties involved and resolved it without needing much from us,...

Reply from Virna Brown

December 22nd, 2025 03:51 PM

Thank you for sharing your experience, Christopher. It's rewarding to know that my team and I could ease the process for you, especially with such a challenging situation. If you have any further questions or need assistance in the future,...

Virna was a huge help! She worked diligent.y and patiently with us through an unusually involved transaction. We could not have asked for a better representative!

Reply from Virna Brown

December 8th, 2025 03:00 PM

I appreciate your kind words, John. I'm pleased that I could assist you through the transaction. If there's anything more you need or any questions you have, don't hesitate to contact me. I'm here to help.

Communication was so good

Reply from Virna Brown

December 4th, 2025 07:09 PM

I'm glad to hear that the communication met your expectations, Felix. If there’s anything else you'd like to discuss or if you have any other questions, please feel free to get in touch. I'm here to assist you further.

Excellent help from ever involved!

Reply from Virna Brown

December 3rd, 2025 02:35 PM

I'm pleased to know that you found the assistance to be excellent, Richard. Being involved and supportive is important to me, and it's great to see it reflected in your experience. If there's anything further you'd like to discuss or if you...

Justus was very knowledgable and always available for questions. He made us feel as though we were his only clients and communiciation was exceptional. Justus was clear, concise, helpful, and available any time we needed him. I would highly...

Reply from Justus Anderson

December 3rd, 2025 02:11 PM

It's great to hear such positive feedback about your experience, Kimberly. I'm pleased that my availability and communication met your expectations and made a difference during the process. Your recommendation means a lot to me. If there's...

Communicate every details in a timely manne.

Reply from Virna Brown

November 10th, 2025 09:28 PM

I'm glad to hear that you felt well-informed throughout the process, Vladimy. Communicating details effectively is important to me, and if there's anything more you need or wish to discuss, feel free to reach out at any time.

We had been pre-approved by our bank but after the seller accepted our offer they wanted us to change our loan lender and that's when our Realtor connected us to Virna and her team at Envoy. They answered every email within minutes, worked...

Reply from Owner

December 15th, 2025 04:35 PM

I'm truly grateful for your thoughtful review, Nana. It was a pleasure assisting you and your husband through the home purchase process. I’m glad to hear that my team and I could meet your needs promptly and effectively. Should you or anyone...

Quick and seamless process!

Reply from Virna Brown

October 28th, 2025 01:18 PM

It's great to hear that the process was quick and seamless for you, Sarah. If you ever have any questions or need further assistance, I'm here to help. Thank you for your positive feedback!

71–80 of 1981

About

Founded in 1997, Envoy Mortgage is an independently owned, full-service mortgage lender headquartered in Houston, TX. As a Fannie, Freddie and Ginnie approved seller/servicer, Envoy branches offer a full menu of loan products with locations across the U.S. Licensed in 49 states, Envoy branches provide outstanding customer service by offering a full menu of loan products with the tools, expertise and technology needed to support all functions of the mortgage process. For more information, visit http://www.EnvoyMortgage.com. Envoy Mortgage, Ltd. NMLS #6666.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Specialities

CONVENTIONAL LOANS

FHA LOANS

DSCR LOANS

VA LOANS

JUMBO LOANS