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First Horizon Bank - Madison, AL
Madison, AL
First Horizon Bank is committed to making your banking experience the best it can be with innovative, convenient services and helpful, knowledgeable people. From your first checking account to the loan you need to build a home or business, ... Show More
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Donna was great to work with. the closing process with underwriting was not ideal.
Reply from Donna Frost
December 3rd, 2024 08:37 PM
Thank you so much for the fabulous rating, David! I understand that the underwriting process wasn't as smooth as expected. I truly appreciate your feedback and will work on improving this aspect to offer an even better experience next time....
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Donna , is very knowledgeable. She is Great in doing her job I really appreciate all her hard work.
Reply from Donna Frost
December 2nd, 2024 08:10 PM
Rosie, Thank you so much for the sweet review and it was such a pleasure working with you. If you need me for anything, please feel free to reach out to me anytime. I hope you have a blessed Christmas.
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Easy transparent process
Reply from Donna Frost
December 2nd, 2024 08:20 PM
Thank you, Charlie, for the 5-star review! I'm thrilled to hear that you found the process at First Horizon Bank easy and transparent. It's always my goal to provide clear and straightforward service. If there's anything else I can assist you...
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Donna is a GEM! She assisted me through the process with flying colors!
Reply from Donna Frost
December 2nd, 2024 08:15 PM
Luchie, thank you so much for the sweet review, it made my day. I wanted to thank you for trusting me with your mortgage loan. You are so sweet, and it was such a pleasure working with you. Have a great rest of your day. Donna
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Donna Frost was accessible, knowledgeable, and wonderful to work with. She has my thanks and admiration for her good work.
Reply from Donna Frost
December 2nd, 2024 08:21 PM
I'm truly humbled by your kind words, Daniel. It was my pleasure to assist you and I'm thrilled to hear you had a positive experience. Your appreciation means a lot to me and it encourages me to keep doing my best. If you have any other needs...
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Had a wonderfully, and pleasantly surprising home buying process in big part due to Donna. She is amazing!
Reply from Donna Frost
December 2nd, 2024 08:22 PM
I'm thrilled to hear that you had a positive home buying experience, Joshua! It was a pleasure guiding you through the process. I'm always here at First Horizon Bank to assist you in the future. Thanks for the wonderful review, it made my day!...
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Donna was consistent and courteous with followup. She was friendly and wonderful.
Reply from Donna Frost
December 2nd, 2024 08:23 PM
I truly appreciate your kind words, Ian. It was a pleasure to assist you at First Horizon Bank. Your satisfaction is my priority and I'm thrilled to know that my efforts left a positive impact. Don't hesitate to reach out if you ever need anything...
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I could not be more satisfied with First Horizon. Working with Donna was a dream! As first time home buyers, my husband and I did not know what to expect and Donna talked us through each step in the process. She was always quick to respond,...
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Reply from Donna Frost
December 2nd, 2024 08:25 PM
I'm thrilled to hear that your experience with First Horizon Bank exceeded your expectations, Margaret! Guiding first time home buyers through the process is one of my favorite parts of the job, and I'm glad I could help make it easier for...
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Although we had some hiccups with the VA and the closing process the Donna and the team made it happen. Donna was very responsive, professional, and a joy to work with!
Reply from Donna Frost
December 2nd, 2024 08:30 PM
I'm thrilled to hear that despite the hiccups, you had a positive experience. It was a pleasure working with you, Dylan. I'm always here if you need anything in the future. Thank you for the wonderful rating and review!
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Timely and frequent communication, responsive to emails and phone calls.
Reply from Donna Frost
December 2nd, 2024 08:33 PM
Thank you so much for the wonderful review! If you need anything in the future, please feel free to reach out to me anytime. Thank you again for the wonderful review.
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About
First Horizon Bank is committed to making your banking experience the best it can be with innovative, convenient services and helpful, knowledgeable people. From your first checking account to the loan you need to build a home or business, we are committed to helping you at every stage of your financial life.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
Disclaimer
Banking Products and Services provided by First Horizon Bank. Member FDIC. Equal Housing Lender.