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First Horizon Bank - Knoxville, TN
Knoxville, TN
First Horizon Bank is committed to making your banking experience the best it can be with innovative, convenient services and helpful, knowledgeable people. From your first checking account to the loan you need to build a home or business, ... Show More
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Karen was super friendly and communicative. During such a complicated process, she made it seem simple. Thanks!
Reply from Karen Hackney
September 4th, 2025 09:30 PM
I'm happy to hear that I was able to help, Kenneth. Simplifying a complicated process is always my goal, and I’m glad I could make things easier for you. If you have any more questions in the future, feel free to reach out.
First time doing a loan from a long distance bank, Karen was very helpful and patient with me in each process of the loan.
Reply from Karen Hackney
September 4th, 2025 09:30 PM
I'm grateful for your review, Peggy. It was my pleasure to assist you with your loan. I'm glad I could make the process more manageable for you. If you have any more questions or need further assistance, please feel free to reach out.
Ms Hackney is a very knowledgeable professional in the area of mortgage lending specifically and banking generally. She was extremely helpful in walking me through the complex process of acquiring a mortage loan. She has the highest standards...
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Reply from Karen Hackney
September 5th, 2025 12:54 PM
Thank you so much, Raj, for the wonderful review! It is rewarding to know that I was helpful with the mortgage lending process and made it easier for you. Your kind words about me and First Horizon reflect our commitment to customer service....
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I felt comfortable with every step knowing my answers would be answered and every process explained in a way I could understand. Call backs were prompt and overall I am completely satisfied.
Reply from Karen Hackney
September 5th, 2025 12:54 PM
It's great to hear that you felt at ease during each step of the process, Vicki. I'm glad I could provide clear explanations and timely communication to meet your needs. Thank you for sharing your positive experience.
Karen was exceptional!She went above and beyond throughout the entire process. Karen was incredibly prompt, always available, and made what could have been a stressful experience feel completely seamless. Thanks to her efficiency and clear...
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Reply from Karen Hackney
September 5th, 2025 12:55 PM
I'm truly pleased to hear about your positive experience, Mary. It's great to know that my efforts helped make the process smooth and stress-free for you. Clear communication is important to me, and I'm glad it made a difference for you. Thank...
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Karen was extremely responsive and prompt . She never missed a beat! Very impressive .
Reply from Karen Hackney
September 5th, 2025 12:55 PM
Michael, thank you for sharing your experience. I'm pleased to know that my responsiveness and attention met your expectations. If there's anything I can assist you with in the future, please reach out.
Karen and her team were responsive, knowledgeable, and helpful. They made the process seamless and easy to navigage . Would recommend to anyone!
Reply from Karen Hackney
September 5th, 2025 12:55 PM
I'm grateful for your kind words, Casey. It's wonderful to know that the process felt seamless and easy for you. It's important to me that my team and I provide responsive and knowledgeable assistance, so I'm glad you experienced this. Your...
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Overall good experience, did have some delays the day of closing.
Reply from Karen Hackney
September 5th, 2025 12:57 PM
I'm pleased to hear you had a good experience overall, Wenjia. If there's anything else you need assistance with, please don't hesitate to reach out to me directly.
Easy to contact
prompt response
Reply from Karen Hackney
September 5th, 2025 12:57 PM
I'm glad to hear that you found it easy to reach out and that my responses were timely. It's important to me to be accessible and responsive, so your feedback is truly appreciated. If there's anything else you need, please don't hesitate to...
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Karen was very accessible , even after hours which was most appreciated!!
Reply from Karen Hackney
September 5th, 2025 12:58 PM
It's great to hear that my accessibility was helpful to you. I'm glad I could assist you in a way that met your needs. If there's anything else I can do, feel free to reach out anytime.
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About
First Horizon Bank is committed to making your banking experience the best it can be with innovative, convenient services and helpful, knowledgeable people. From your first checking account to the loan you need to build a home or business, we are committed to helping you at every stage of your financial life.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
Disclaimer
Banking Products and Services provided by First Horizon Bank. Member FDIC. Equal Housing Lender.