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First Horizon Bank - Knoxville, TN
Knoxville, TN
First Horizon Bank is committed to making your banking experience the best it can be with innovative, convenient services and helpful, knowledgeable people. From your first checking account to the loan you need to build a home or business, ... Show More
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My experience was outstanding thanks to Ms. Hackney. She is incredibly passionate, patient, and an excellent communicator. I’m a returning customer—Ms. Hackney was my loan officer for my previous mortgage in 2022. This time, I didn’t even consider...
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Reply from Karen Hackney
November 10th, 2025 05:10 PM
I'm truly grateful for your generous words! It was such a pleasure to work with you again. Your trust and confidence mean a lot to me. Thank you for choosing me again for such an important step in your life—I’m here whenever you need assistance...
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Karen and the entire First Horizon team were very helpful, from the beginning of the process all the way through to the loan closing. Kim (Jarrard) and Karen work very well as a team. This particular arraingement had some unique challenges...
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Reply from Karen Hackney
October 31st, 2025 05:25 PM
I'm really glad to hear you had a positive experience, James. Thank you for taking the time to share your feedback, and if you need any further assistance in the future, please feel free to reach out.
Karen was very helpful and always a step a head.
Reply from Karen Hackney
October 31st, 2025 05:24 PM
I’m really glad to hear that you found my assistance helpful, Victoria. Thank you for your kind words, and if there's anything else I can do for you, please let me know.
The lines of communication--quick and timely. The extensive explanations requested and given-I needed them. Overall, Ms. Hackney was very gracious.
Reply from Karen Hackney
October 21st, 2025 07:53 PM
It's great to hear that you found the communication both quick and effective. I’m glad the explanations provided were helpful to you. Thank you for your kind words, Robert. If you need any further assistance, feel free to reach out.
My poor experience was entirely unrelated to Karen Hackney, if it wasn't for her at the end I would've pulled out of this process and initiated it with a different lender. I was uninformed and improperly educated from the previous loan officer...
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Reply from Karen Hackney
October 15th, 2025 12:59 PM
Silver, I truly appreciate your kind words and insights about your experience. I'm relieved to hear that I could assist in making a challenging situation more manageable for you. It's important to me that my clients feel informed and prepared...
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Kim Jarrard is an all star
Reply from Karen Hackney
October 6th, 2025 04:30 PM
I'm glad to hear you had such a positive experience with our team. Your feedback means a lot to us. If there's anything else we can assist you with in the future, feel free to reach out.
Karen was a terrific help and easily reachable for any questions! Made the process seamless and less stressful.
Reply from Karen Hackney
September 12th, 2025 12:50 PM
I'm pleased to hear that I could assist you effectively, Alec. Making the process less stressful is always my aim. If you have any more questions in the future, feel free to reach out. Thank you for your kind words!
Karen is an amazing and personable loan officer. Truly appreciate her expertise.
Reply from Karen Hackney
September 4th, 2025 09:26 PM
I'm grateful for your kind words, Richard. It's wonderful to hear that you found my assistance valuable. If you ever have more questions or need further assistance, please don't hesitate to reach out.
Karen was very responsive and tailored a product that fit our needs
Reply from Karen Hackney
September 4th, 2025 09:27 PM
I'm so glad to hear that I was able to help, Justin. Thank you for taking the time to share your experience. If there's anything else I can assist you with, please don't hesitate to let me know.
Karen and Kim jarrard worked great together getting my info and communicating quickly.
Reply from Karen Hackney
September 4th, 2025 09:28 PM
I'm so glad to hear that you had a positive experience, Ryan. It was my pleasure to assist you. If you need any more help, feel free to reach out.
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About
First Horizon Bank is committed to making your banking experience the best it can be with innovative, convenient services and helpful, knowledgeable people. From your first checking account to the loan you need to build a home or business, we are committed to helping you at every stage of your financial life.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
Disclaimer
Banking Products and Services provided by First Horizon Bank. Member FDIC. Equal Housing Lender.