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First Horizon Bank - Knoxville, TN
Knoxville, TN
First Horizon Bank is committed to making your banking experience the best it can be with innovative, convenient services and helpful, knowledgeable people. From your first checking account to the loan you need to build a home or business, ... Show More
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Communication and instructions were clear throughout the entire process. Timeliness was outstanding and it made this entire process so easy.
Reply from Karen Hackney
June 16th, 2026 02:36 PM
Erynn, I appreciate your kind words, and I'm so glad to hear that the timeliness made everything easy for you. Please reach out if you have any questions or need assistance.
Karen has been absolutely on top of everything and being very patient with me as first time home buyer. THANK YOU KAREN!
Reply from Karen Hackney
June 16th, 2026 02:35 PM
I'm grateful for your kind words, Juan. It was a pleasure assisting you through your first home buying experience. If you have any more questions or need further assistance, feel free to reach out.
Thank you Karen You were always available, always ready with great direction & guidance The process is complete with you Directing
Reply from Karen Hackney
June 16th, 2026 02:33 PM
Terry, I'm so grateful for your kind words. It was my pleasure to assist you throughout the process. Thank you for trusting me and First Horizon Bank with your needs.
Ms. Karen anwered all my questions and went above and beyond to ease the process.
Many thanks.
Jackson Bowen
Reply from Karen Hackney
May 27th, 2026 01:38 PM
Thank you, Jackson, for your kind words. They are truly appreciated. I'm so glad to hear that I could assist in making the process easier. If you have any more questions in the future, feel free to reach out.
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Reply from Karen Hackney
May 26th, 2026 01:46 PM
Hi Lisa, thank you for your great review. If there's anything you need, feel free to let me know.
We love our First Horizon team, we always feel "taken care of" from start to finish. You make the process fairly easy & continue to reassure us throughout the entire process.
Reply from Karen Hackney
May 26th, 2026 01:44 PM
I'm so pleased to hear that you feel taken care of by our team. It's great to know that the process feels easy and reassuring for you. Thank you so much for sharing your experience; we greatly appreciate it!
Communication was clear and quick. There were no delays in the process and the closing was smooth.
Reply from Karen Hackney
May 26th, 2026 01:40 PM
Karla, I'm glad to hear that the communication was clear and quick throughout your process. Thank you for sharing. Your great feedback means a lot to me. Please let me know if you need anything.
Easy and convenient from start to finish
Reply from Karen Hackney
May 13th, 2026 01:26 PM
I'm so glad to hear that you found the process easy and convenient, Britt. Thank you for taking the time to share your feedback; it is very much appreciated!
Karen single handedly made the experience great. If it were not for her, I would have chosen another bank. She is professional, available, responsive. I cant tell her thank you enough.
Reply from Karen Hackney
May 12th, 2026 12:51 PM
Jonathan, I'm truly grateful for your kind words. It's appreciated to know that I could make your experience a positive one. Your feedback means a lot to me, and I'm here whenever you need assistance.
I so appreciated Karen and April's communication throughout; they were so timely and professional and I trusted that they had our best interest at heart during the process. Thank you!!
Reply from Karen Hackney
May 4th, 2026 12:44 PM
Paige, I'm grateful for your kind words, and it's great to know that our communication met your expectations. Thank you so much for taking the time to share your positive experience! If you need any further assistance, please reach out.
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About
First Horizon Bank is committed to making your banking experience the best it can be with innovative, convenient services and helpful, knowledgeable people. From your first checking account to the loan you need to build a home or business, we are committed to helping you at every stage of your financial life.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
Disclaimer
Banking Products and Services provided by First Horizon Bank. Member FDIC. Equal Housing Lender.