First Horizon Bank - Key West, FL — 4.98★ Mortgage Loan Officer in Key West, FL

Heather Roberts has received a review with 5 star rating from Alison T

Reply from Owner

January 8th, 2025 04:27 PM

I'm so pleased to see that my service met your expectations, Alison! Your 5-star rating means a lot to me and First Horizon Bank. We aim to provide excellent service to all of our customers and this feedback serves as a great encouragement...

Heather and Sam (Samantha) were both so amazing. They made this process so easy and with a feeling of comfort. Thank you to both of them!

Reply from Heather Roberts

October 26th, 2024 02:17 AM

I'm delighted to hear you had a positive experience working with Samantha and me. We always strive to ensure the process goes smoothly and comfortably for our customers. Do not hesitate to reach out if you need anything in the future. Thank...

Heather Roberts has received a review with 5 star rating from Jeffrey H

Reply from Owner

January 8th, 2025 04:27 PM

Thank you so much for the perfect rating, Jeffrey! It's wonderful to hear that you had a positive experience with me at First Horizon Bank. Your feedback is greatly appreciated. If you ever need assistance in the future, feel free to reach...

Heather and her team were an absolute pleasure to work with, I couldn't be more pleased with her! Thank you!

Reply from Heather Roberts

October 26th, 2024 02:18 AM

Hi Jeffrey, thank you very much for your kind words and the 5-star rating! It was truly a pleasure working with you. Your satisfaction is what we strive for at First Horizon Bank and I'm thrilled to hear that we hit the mark for you. Your feedback...

Heather and team were always very communicative and helpful at finding the best loan options for us and customizing the process for our unique situation. They were bled to quickly close on the property also.

Reply from Heather Roberts

October 15th, 2024 01:05 AM

I'm thrilled to hear that you had a positive experience with our team, Amy. Your feedback genuinely means a lot. My team and I at First Horizon Bank are always here to provide tailored loan solutions and to ensure a smooth process for our clients....

Firts time homebuyer here. Me and my wife start looking at places back in 2023 everyone recommended Heather Robert's and they were not wrong. Heather help us for almost 2 years till we find our property and she was always in top of it! Working...

Reply from Owner

October 4th, 2024 02:37 AM

Hi Luis, We are happy to hear that Heather, Anisa, and Sam were able to help you. If you have any questions we are always here to help. ^MES

Firts time homebuyer here. Me and my wife start looking at places back in 2023 everyone recommended Heather Robert's and they were not wrong. Heather help us for almost 2 years till we find our property and she was always in top of it! Working...

Reply from Heather Roberts

October 3rd, 2024 03:22 PM

I'm absolutely thrilled to know that your first-time home buying experience was a smooth one, Luis! Your kind words mean the world to me. It was truly a pleasure assisting you and your wife over these past two years, and I'm glad I could aid...

Firts time homebuyer here. Me and my wife start looking at places back in 2023 everyone recommended Heather Robert's and they were not wrong. Heather help us for almost 2 years till we find our property and she was always in top of it! Working...

Reply from Owner

August 7th, 2025 12:00 AM

Hi Luis, We are happy to hear that Heather, Anisa, and Sam were able to help you. If you have any questions we are always here to help. ^MES

Heather kept us informed at all times. Responded very quickly with any questions and with moving forward with each step of the loan approval process.. Was very pleasant at all times. She made the whole process as easy as we believe possible....

Reply from Heather Roberts

September 27th, 2024 01:14 PM

I appreciate your kind feedback, Rosa. I'm thrilled to hear that you found the loan approval process easy and efficient. Your satisfaction is my top priority, and it makes me happy to know that I could make this experience pleasant for you....

Heather Roberts and her team are amazing! She was there for us every step of the way, she went out of her way to make sure that our dream of homeownership was fulfilled. We will forever thank her for making this happen.

Reply from Owner

September 26th, 2024 12:01 PM

Ana, Thank you for reaching out to us and sharing this! We appreciate your support! ^Henley